Recovery Coach

High Point & SEMCOA•New Bedford, MA

About The Position

High Point & Affiliated Organizations is hiring a full-time Recovery Coach for its Community Based Recovery Support (CBRS) program. The position will begin in Plymouth and move to the Hyannis program once it opens. The Recovery Coach must provide services on Cape Cod and travel locally as needed. The role supports Members through peer recovery services, treatment engagement, advocacy, care coordination, and connections to community resources. Services may be delivered on a mobile basis in settings safe for Members and staff. The role includes work with pregnant and parenting Members, underserved populations, and people with substance use disorders, as well as collaboration with community partners and inpatient settings. The position pays $21–$26 per hour, depending on experience and education. High Point & Affiliated Organizations is a health and human service agency serving Southeastern Massachusetts. Its programs provide substance use and mental health treatment across inpatient, outpatient, residential, and community-based settings, along with services for survivors of abuse and violence and families experiencing homelessness. The CBRS program is part of a broader effort to improve access to medications for opioid use disorder and increase treatment engagement and retention.

Requirements

High school diploma and lived experience of substance use and recovery.
Valid driver’s license, clean driving record, and ownership of a car.
Present as courteous and professional.
Demonstrated flexibility and ability to perform multiple tasks.
Excellent verbal and written communication skills, including the ability to organize ideas logically and clearly.
Basic computer and software proficiency, including ability to learn, use, and train others on the organization’s electronic medical records system.
Understanding of the relationship between substance use and mental health issues and/or self-help programs.
Knowledge of addiction treatment services and recovery support services.
Understanding of boundaries and ethics.
Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations, and HIPAA Regulations.
Certification in the HPAO-approved de-escalation program.
Ability to work collaboratively with clients with alcohol or drug dependence from diverse legal, social, economic, ethnic, cultural, and racial backgrounds, as well as with family members, insurance providers, and outside providers.
Ability to work independently without direct supervision while adhering to the program’s team approach.
Established contacts and recovery partnerships in the community.
Participation in annual TB screening.
CPR certification.

Nice To Haves

Successfully participated in trainings and/or coursework designed to prepare individuals to serve.

Responsibilities

Provide emotional and social support to Members and support positive life changes and recovery skills.
Help Members develop recovery-supportive friendships, improve or reconnect family relationships, and use recovery-community networks.
Connect Members with treatment, peer recovery support, mutual aid, medical, dental, mental health, and social services, and support their ability to navigate among these services.
Assist Members with benefits applications and navigation of systems such as criminal justice and child protection/child welfare when appropriate.
Act as a recovery liaison, including helping Members prepare for or attending meetings with probation officers, social workers, and child protection or child welfare workers.
Provide linguistically appropriate and culturally sensitive peer support that respects Members’ diverse identities and recovery pathways.
Advocate for Members and help them develop self-advocacy skills.
Mentor Members in their recovery process, support their goals and decisions, and help them create and enact a Wellness Plan.
Provide temporary transportation to essential self-help, peer support, medical, and behavioral health appointments while transitioning Members to community transportation resources.
Deliver mobile services in settings safe for Members and staff.
Collaborate with pregnant and/or parenting Members to create and coordinate a Plan of Safe Care (Family Support Plan).
Support Members with perinatal health, housing, health care, income, and mental health needs; establish follow-up plans and address barriers to treatment, preventive care, vaccines, reproductive health care, and screenings.
Participate in community prevention and education events.
Work with the NCM/Patient Resource Navigator to coordinate community referrals and support patients who need additional services and coordination to engage in care.
Be available at least once per week to support families and individuals with substance use disorders in underserved and disenfranchised populations.
Facilitate peer groups in inpatient settings to increase service access and promote collaborative treatment.
Support patient engagement, housing coordination, appointment coordination, and transportation.
Document patient engagements in the electronic health record system and maintain appropriate productivity and billable hours.
Obtain certification within one year of employment.
Perform other duties as assigned by the Recovery Coach Supervisor/Program Director.

Benefits

Medical insurance
Dental insurance
Vision insurance
Long- and short-term disability
Discounted auto, home, and renters insurance
403(b) retirement plan
FSA and DCA
PFML
Employee Assistance Program
Bonuses and referral eligibility
Eligibility for free classes to become a Licensed Counselor or Recovery Coach
Education days to use toward CEUs
Free meals at select programs when available
Unmatched leave time; full-time employees can earn up to three weeks in the first year