Behavioral Health - Recovery Coach - Senior

Marana Health•Tucson, AZ

2d•Onsite

About The Position

Marana Health is seeking a Senior Recovery Coach for its Behavioral Health team at the Marana Main Health Center in Marana, Arizona. The role provides guidance and leadership to Recovery Coaches and other Behavioral Health team members while also delivering direct services to clients and families. Services may include case management, skills training, group counseling and skills training, health promotion, crisis intervention, transportation, supportive employment services, and counseling with appropriate clinical oversight, depending on client needs. The Senior Recovery Coach provides individualized services based on client needs and diagnoses, coordinates care with primary and psychiatric providers, and supports timely assessments, service planning, updates, and discharge and aftercare planning within a recovery model. The role maintains accurate, audit-ready client records and follows ethical, confidentiality, billing, and documentation requirements. It also reviews Recovery Coaches’ workloads and documentation, trains and mentors staff, supports crisis response and service planning, participates in leadership meetings, and coordinates with community agencies and other partners. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County. Its mission is to improve the community by providing exceptional, whole-person healthcare.

Requirements

Bachelor’s degree in a Social Services field.
Three years of experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license with a clean driving record and proof of current vehicle insurance; Marana Health will run a 39-month motor vehicle record.
Excellent customer service, organizational, and communication skills, emphasizing responsiveness, trust, mutual respect, and courtesy.
Ability to foster respect and service excellence through professionalism, effective communication, and commitment to integrity, trust, fairness, and respect.
Ability to provide effective mentorship and support to staff.
Proficiency with computers and Microsoft products, and ability to teach others.
Thorough knowledge of State and RBHA requirements.
Thorough knowledge of current versions of the Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
Ability to complete Behavioral Health Assessments with appropriate clinical oversight.
Equivalent combinations of education and experience may be considered when directly related to the job’s functions and required knowledge.

Nice To Haves

Experience with community resources and agencies.
Basic Life Support (BLS) certification.
First Aid certification.

Responsibilities

Provide individualized behavioral health services to clients and families based on their needs and diagnoses, including case management, skills training, group counseling, health promotion, crisis intervention, transportation, supportive employment services, and counseling with appropriate clinical oversight.
Complete or provide timely assessments, service planning, annual updates, primary care and psychiatric coordination, and discharge and aftercare planning within a recovery model of care.
Prepare accurate documentation and maintain audit-ready client charts, including assessments, demographic forms, service plans and reviews, care coordination records, psychiatric assessments, crisis plans, and other required forms.
Accommodate client schedules and meet productivity requirements while maintaining ethical billing and encounter practices.
Provide home-based and crisis intervention services as necessary or requested.
Provide or arrange client transportation and refer clients to community agencies and resources as needed or requested.
Coordinate with psychiatric staff to support medication monitoring, psychiatric evaluations, and regular primary care involvement.
Review Recovery Coaches’ workloads and documentation for compliance, accuracy, and timeliness.
Serve as a subject matter expert and a responsible, productive, creative role model for staff.
Provide guidance and support to Recovery Coaches and other Behavioral Health staff with crisis intervention, assessments, service planning, and appropriate service delivery.
Train Recovery Coaches and other Behavioral Health staff and participate in leadership meetings.
Follow professional and ethical practices and maintain the confidentiality of client and family information.
Promote trust in Marana Health providers and deliver excellent customer service.
Liaise with behavioral health agencies, school districts, DCS, DES, ACC/RBHA staff, court employees, and other community partners.
Interact effectively with employees, health plans, community members, and agency personnel to promote trust, cooperation, and growth.
Observe applicable state and federal laws, maintain knowledge of requirements, and request clarification when necessary.
Maintain general behavioral health and education standards and stay current with relevant trends through reading, in-services, and workshops as indicated in the staff development plan.
Assist Behavioral Health supervisory staff with client tracking and timely, accurate follow-through and paperwork.
Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, and staff.
Perform other duties as assigned.