Wellness Health Coach - Behavioral Health

Centene Corporation•Remote-TX, TX

1d•$27 - $49

About The Position

The Wellness Health Coach assists members by completing health assessments and implementing effective solutions and care plans to improve their health and wellness. The role supports members who are at risk for, or have been diagnosed with, chronic conditions by providing encouragement, education, and coaching. The coach conducts telephonic assessments to evaluate clinical risk and readiness to change, supports members in carrying out ongoing wellness plans, helps them set attainable goals, and monitors their status and outcomes. The role also coordinates with healthcare providers to align wellness plans with medical care, documents member information in accordance with applicable standards, and shares opportunities to improve care quality and cost-effectiveness. This position calls for clinical expertise in behavioral health, including comprehensive mental health and psychosocial assessment, treatment planning, and care coordination and advocacy. The ideal candidate has experience in psychiatric intensive outpatient programs, managed care behavioral health care management, or utilization management, and can keep members engaged, build strong relationships, solve problems, provide positive support, and adapt to changing business needs. Applicants with independent clinical licensure must hold an approved license issued by the state of Texas. The posting also lists RN licensure, a Certified Health Coach certification, and specified behavioral health credentials as applicable qualifications. The position requires an associate degree or higher; a master's degree in a related field or graduation from an accredited school of nursing is preferred. The stated related behavioral health or psychiatric experience requirement is 2–4 years. The pay range is $27.02–$48.55 per hour. Centene describes a comprehensive benefits package and flexible work arrangements that may be remote, hybrid, field, or office-based; specific arrangements and benefits may depend on eligibility and other factors.

Requirements

Associate degree or higher.
2–4 years of related behavioral health or psychiatric experience.
For licensed applicants, the approved independent clinical license must be issued by the state of Texas, as specified in the posting.
Registered Nurse state licensure and/or compact state licensure, or an applicable behavioral health professional license or Certified Health Coach certification, as listed in the posting.
Strong communication, organizational, and time-management skills.
Proficiency with Microsoft Office applications, including MS 365 Co-Pilot, Excel, Outlook, OneNote, Word, PowerPoint, and Teams.
For Superior Health Plan, LPC, LCSW, LMSW, LMFT, PhD, or RN with direct behavioral health experience.

Nice To Haves

Master's degree related to Mental Health, Counseling, or Social Work, or graduation from an accredited school of nursing.
Four or more years assessing levels of care for adults and children ages 0–65.
Three or more years of post-graduate experience working and collaborating with Mental Health Authorities, Medicaid providers, or Community Mental Health providers.
Experience with members in inpatient psychiatric hospitals, residential treatment centers, substance abuse rehabilitation facilities, military or veteran hospitals, or local and state Mental Health Authorities.
Current or previous experience managing members using STAR CHIP, STAR Plus, STAR Health, STAR Kids, or other state and government-sponsored program guidelines.
Bilingual English and Spanish.

Responsibilities

Use applicable clinical training and knowledge to provide health support and solutions to members with chronic health conditions.
Conduct telephonic assessments to evaluate member needs, clinical risk, and readiness to change.
Provide telephonic support and coaching through outreach and education about ongoing wellness care plans and programs.
Help members develop attainable wellness goals through plans, support, encouragement, and resources.
Monitor wellness plans, member status, and outcomes; recommend care-plan changes based on member needs and identified issues to reduce health risks.
Engage and influence members in decisions about achieving and maintaining a healthy lifestyle.
Interact with healthcare providers as appropriate to align wellness plans with overall medical plans of care.
Collect, document, and maintain member information in compliance with current state and federal accreditation standards.
Provide leadership with feedback on opportunities to improve care and quality delivery cost-effectively.
Perform other duties as assigned.
Comply with all policies and standards.