Behavioral Health - Recovery Coach

Marana Health•Tucson, AZ

1d•Onsite

About The Position

Marana Health is seeking a Recovery Coach to join its Behavioral Health team at the Marana Main Health Center in Marana, Arizona. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, working to improve the community through exceptional, whole-person healthcare. The Recovery Coach provides direct behavioral health services to clients and family members, including case management, skills training, group counseling and skills training, health promotion, crisis intervention, transportation, supportive employment services, and counseling with appropriate clinical oversight. Services are tailored to client needs. Client home visits are common and may be required depending on the assignment. The role provides individualized services based on clients’ needs and diagnoses, including behavioral health and medical diagnoses. It involves assessment, service planning and updates, care coordination, documentation, referrals, crisis and home-based support, and collaboration with psychiatric staff and community partners. The position does not direct or supervise others.

Requirements

Bachelor’s degree in a Social Services field, or four years of directly related experience in behavioral health services support in lieu of a bachelor’s degree.
For a children’s Recovery Coach role, one year of experience working directly with children outside a behavioral health environment may count if the skills gained apply to the position.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license, clean driving record, and proof of current vehicle insurance; Marana Health will run a 39-month motor vehicle record.
Excellent customer service, organizational, and communication skills, with an emphasis on responsiveness, building trust, mutual respect, and courtesy.
Computer proficiency.
Knowledge of State ACC and RBHA requirements.
Thorough knowledge of current versions of the Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
Ability to complete Behavioral Health Assessments with appropriate clinical oversight.
Any equivalent combination of education and experience considered must be directly related to the job’s functions and required body of knowledge.

Nice To Haves

One year of experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients.
Experience with community resources and agencies.
Basic Life Support (BLS) certification.
First Aid certification.

Responsibilities

Provide individualized behavioral health services to clients and families based on their needs and diagnoses.
Provide case management, skills training, group counseling, group skills training, health promotion, crisis intervention, supportive employment services, and counseling with appropriate clinical oversight.
Complete assessments, service planning, annual updates, primary care coordination, psychiatric coordination, and discharge and aftercare planning within a recovery model of care.
Prepare timely and accurate documentation and maintain audit-ready client charts, including demographic forms, service plans and reviews, assessment updates, care coordination records, psychiatric assessments, crisis plans, and other required forms.
Accommodate client schedules while providing direct services and meet productivity requirements using ethical encountering and billing practices.
Provide home-based services and crisis intervention when necessary or requested.
Provide or arrange transportation for clients as necessary.
Refer clients to appropriate community agencies and resources as needed or requested.
Collaborate with psychiatric staff to support appropriate medication monitoring, psychiatric evaluations, and regular primary care involvement.
Follow professional and ethical practices when working with clients, records, families, and community personnel, and maintain confidentiality.
Promote trust in Marana Health care providers and deliver excellent customer service.
Serve as a liaison between Marana Health Behavioral Health Services and other behavioral health agencies, school districts, DCS, DES, ACC/RBHA staff, and court employees.
Interact effectively with Marana Health employees, health plans, community members, and agency personnel to promote trust, cooperation, and growth.
Observe applicable state and federal laws, maintain knowledge of relevant laws, and request clarification when necessary.
Keep current with behavioral health and education standards and trends by reading and attending in-services and workshops as indicated in the staff development plan.
Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, and staff.
Perform other duties as assigned.