Records Collection Specialist II

Alternate Solutions Health Network•Lincoln, NE

6d•Onsite

About The Position

The Records Collections Specialist II manages and tracks patient documentation required by CMS, Medicare/Medicaid, and commercial insurance. The role submits physician orders, obtains signatures, follows up on missing or incomplete documents, and ensures timely updates in the electronic medical record (EMR) system. It involves frequent use of EMR software, email, fax, and phone, along with coordination with internal teams and external providers. Accurate and timely work supports patient care, regulatory compliance, and financial outcomes. The position must adhere to legal, payor, and company regulations. The role is located in Kettering, Ohio, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Duties may change, and additional responsibilities may be assigned. The employer is an Equal Opportunity Employer.

Requirements

At least 1 year of experience in the health care industry.
Familiarity with medical records management, HIPAA regulations, and Release of Information protocols.
Proficiency with Adobe, Microsoft Office (Excel, Word, and Outlook), and electronic medical records systems.
Computer experience and experience working with dual monitors.
High degree of accuracy and close attention to detail.
Strong organizational skills.
Ability to prioritize tasks, meet deadlines, and work efficiently in a dual-monitor computer environment.
Excellent oral and written communication skills.
Ability to maintain effective communication with physicians, coworkers, and other people.
Professionalism in handling confidential information and communicating with team members and providers.
High school graduate with an associate degree or equivalent experience.

Nice To Haves

Home health experience preferred.
Experience with EMR systems such as HomeCare HomeBase or EPIC.
Experience with document management systems such as Worldview and e-fax systems is strongly preferred.
Dedication to process improvement and continuous learning.

Responsibilities

Prioritize, batch, send, and track physician orders, face-to-face documentation, and other required forms for physician signature.
Follow up on outstanding or returned documents to meet regulatory timeframes.
Resubmit orders and face-to-face forms as required by regulations.
Coordinate with Sales and internal staff about outstanding documentation to minimize write-offs and maintain accounts receivable at an acceptable level.
Request, receive, and document completed paperwork within required timelines.
Enter demographic change requests and routine visit time changes accurately in the EMR.
Assist clients, their families, and teammates with understanding order tracking and records procedures.
Track and maintain patient documentation, ensuring timely and accurate EMR updates.
Retrieve requested documentation to support survey readiness.
Comply with HIPAA, regulatory, and agency policies regarding records maintenance and release.
Maintain regular attendance, work scheduled hours, and attend mandatory meetings, in-services, and educational programs.
Perform other duties as assigned.