Collection Specialist

AJM Packaging Corporation•Bloomfield Hills, MI

17h

About The Position

AJM Packaging Corporation is seeking a detail-oriented, highly motivated Collection Specialist with experience resolving unauthorized customer deductions. The role works closely with the Accounts Receivable department and communicates with customers by email, customer portal, and telephone. It also coordinates with internal departments and manufacturing plants to resolve payment issues. Collection Specialists are cross-trained across Accounts Receivable to provide coverage for cash applications, invoicing, credit processing, price letters, and broker/rebate processing. These functions are supported by two to three cross-trained team members. The position also performs other duties as assigned by the Accounts Receivable Manager.

Requirements

Associate degree in accounting or a related field.
At least 2 years of Accounts Receivable experience.
Prior collections experience.
Working knowledge of accounting principles and practices.
Working knowledge of Microsoft applications.
Strong written and verbal communication skills.
Excellent attention to detail.
Ability to manage multiple priorities simultaneously.
Ability to perform in a high-volume work environment.
Ability to adapt to change.

Nice To Haves

Bachelor’s degree.
Knowledge of Microsoft Teams and SharePoint.

Responsibilities

Pursue collection of outstanding invoices by contacting customers and explaining specific payment requirements, including amounts due and payment terms; follow up by email, customer portal, and telephone as needed.
Research and process customer deductions to determine whether each is authorized, coordinating with internal departments and customers and reviewing supporting documentation stored in the cloud.
Charge back unauthorized deductions by email or through the customer’s portal.
Respond appropriately and promptly to Accounts Receivable inquiries, researching customer accounts, coordinating internally, contacting customers, and reviewing supporting documentation as necessary.
Identify recurring issues that cause delayed payments or unauthorized deductions and collaborate with internal departments and plants to address root causes and prevent recurrence.
Provide cross-functional coverage for cash applications, invoicing, processing credits, price letters, and broker/rebate processing.
Perform other duties as assigned by the Accounts Receivable Manager.

Benefits

Company-paid medical insurance
Dental insurance
Optical insurance
Life insurance
Short- and long-term disability insurance
Cafeteria Benefits Plan
Flexible Spending Arrangement (FSA)
Health Savings Account
Child and Dependent Care Savings Account
401(k) retirement plan with Safe Harbor company match
Tuition assistance and tuition reimbursement for undergraduate and graduate studies
Employee Assistance/Wellness Program
Paid vacations
Paid holidays
Paid sick and personal time
Professional Development Program (AJM University)
Classroom and on-the-job training