Collection Specialist

Weisiger Group•Charlotte, NC

23h

About The Position

The Collection Specialist is responsible for collecting assigned accounts under the supervision of the Credit Manager. The role researches account issues and assists the credit team, supporting Credit Analysts, EDI coordinators, customers, and operations. The successful candidate is a team player who can prioritize multiple projects and communicate effectively with customers and colleagues. This position has no supervisory responsibilities.

Requirements

Associate’s degree required.
At least 1 year of credit or collections experience is highly preferred.
Ability to perform the essential duties satisfactorily, including prioritizing multiple projects and working as a team player.
Microsoft Office, SAP, and DBS/AS400 computer skills.

Nice To Haves

Bachelor’s degree highly preferred.
At least 1 year of credit or collections experience highly preferred.

Responsibilities

Review and perform collections for an assigned account portfolio.
Maintain collection records, notes, and customer information in business systems.
Develop repayment plans for past-due accounts within policy limits.
Support Credit Analysts, EDI coordinators, and customers.
Process customer payments and assist with online account issues.
Research and respond promptly to customer inquiries and assist with account reconciliation.
Assist with account reviews and sales orders placed on credit hold.
Provide feedback and refer recommendations regarding credit risks to the Credit Manager.
Evaluate payment history to determine whether an account should be placed on hold or modified.
Communicate with operations regarding customer delinquency.
Investigate complaints, verify charge accuracy, and correct account errors.
Work on special credit department projects and complete other assigned tasks.