Collection Specialist

Weisiger Group•Charlotte, NC

About The Position

Under the supervision of the Credit Manager, the Collections Specialist is responsible for collecting assigned accounts and researching and assisting the credit team. The position requires a team-oriented person who can prioritize multiple projects. The role supports Credit Analysts, EDI coordinators, customers, and operations, and handles customer payments, account inquiries, account reconciliation, credit holds, and delinquency-related communication. This position has no supervisory responsibilities.

Requirements

Associate’s degree required.
Ability to perform the essential duties satisfactorily.
Ability to prioritize multiple projects and work as a team player.
Microsoft Office, SAP, and DBS/AS400 computer skills.

Nice To Haves

Bachelor’s degree highly preferred.
At least 1+ years of credit or collections experience highly preferred.

Responsibilities

Review and perform collections for an assigned account portfolio.
Maintain records, collection notes, and customer information in business systems.
Work out repayment plans for past-due accounts within policy limits.
Support Credit Analysts, EDI coordinators, and customers.
Process customer payments and assist with online account issues.
Research and respond promptly to customer inquiries and assist with account reconciliation.
Assist with reviews and sales orders placed on credit hold.
Provide feedback and refer legal recommendations on credit risks to the Credit Manager.
Evaluate payment history to determine whether an account needs to be placed on hold or modified.
Communicate effectively with operations to exchange information regarding customer delinquency.
Investigate complaints, verify charge accuracy, and correct account errors.
Work on special credit department projects and complete other assigned tasks.