Collection Specialist

Hendricks Behavioral Hospital • Plainfield, IN

6d • Onsite

About The Position

Hendricks Behavioral Hospital is hiring a full-time Collection Specialist to support timely follow-up and collection of payments, including third-party payer receivables. The specialist serves as the main point of contact between the facility and third-party payers, helping maximize reimbursement and minimize aging receivables. The position may be eligible for monthly bonuses.

The role includes investigating and troubleshooting open accounts, documenting collection activity in the accounting system, recommending accounts for write-offs, escalating issues, and completing clerical projects. The specialist must follow facility, department, corporate, and standard policies and procedures and attend required in-services and staff development activities.

The stated salary range is $23.00 to $26.00 per hour. Hendricks Behavioral Hospital is located in Plainfield, Indiana, and provides inpatient and outpatient psychiatric services and specialized mental health and addiction treatment programs.

Requirements

• At least one year of collection experience in a healthcare setting, or a combination of education, training, or experience in a business office environment.
• Working knowledge and understanding of insurance rules and regulations.
• Basic familiarity with Microsoft Excel.
• Excellent communication skills and a professional demeanor.
• Detail-oriented, with strong time-management skills and the ability to manage multiple priorities in a fast-paced environment.
• High school graduation or equivalent preferred.

Nice To Haves

• Hospital experience is highly preferred.

Responsibilities

• Follow up on and collect third-party payer receivables in a timely manner.
• Review, investigate, and troubleshoot open accounts to maximize reimbursement according to department protocol.
• Document all collection activities in the accounting system according to departmental protocol.
• Recommend contractual, administrative, and charity write-offs to the Business Office Manager in a timely manner.
• Identify and escalate issues to the Business Office Manager in a timely manner.
• Complete clerical projects as assigned.
• Follow facility, department, corporate, and standard policies and procedures.
• Attend mandatory facility in-services and staff development activities as scheduled.

Benefits

• 401(k) with matching
• Health insurance
• Company-paid life insurance coverage up to twice annual salary
• Vision insurance
• Dental insurance
• Company-paid long-term disability insurance
• Paid time off
• Paid holidays
• On-site cafeteria
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
• Career and training development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED