Collection Specialist

Quick Roofing LLC • Kennedale, TX

1d • Onsite

About The Position

The Collections Specialist helps protect the company's cash flow by collecting outstanding receivables on assigned accounts. The role works the weekly accounts receivable aging report, follows up with customers and sales representatives, resolves payment issues, and keeps clear notes on every account. The ideal candidate is organized, persistent, and professional, with a customer-focused approach. Experience in the roofing or construction industry is preferred.

This is a full-time, office-based position involving regular phone and computer work. Location, schedule, and compensation are to be confirmed by the hiring manager.

Requirements

• High school diploma or equivalent required.
• 1–3 years of collections, accounts receivable, or customer billing experience.
• Strong verbal and written communication skills, including the ability to remain professional in difficult conversations.
• Proficiency in Excel and familiarity with accounting or CRM software.
• Strong attention to detail, time management, and follow-through.

Nice To Haves

• Associate or bachelor's degree in accounting, finance, or business.
• Experience in roofing, construction, or home services.
• Knowledge of lien rights and insurance depreciation recovery.
• Experience with builder portals or insurance-related payments.

Responsibilities

• Work on weekly collection report assignments, prioritizing past-due and aging balances.
• Contact customers by phone, email, and mail to secure payment commitments and process payments.
• Document every collection attempt, promise to pay, and customer communication in collection notes.
• Coordinate with sales representatives to resolve customer disputes, missing documentation, and payment delays.
• Escalate problematic accounts and sales representatives to the Collections Manager when needed.
• Support lien rights compliance by helping prepare notices and track filing deadlines.
• Identify accounts that may qualify for collection agency review and provide supporting notes.
• Prepare and update aging and follow-up reports in Excel.
• Work with the accounting team to confirm payment posting and resolve discrepancies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED