Collection Specialist

Hendricks Behavioral Hospital•Plainfield, IN

7d•$23 - $26•Onsite

About The Position

Hendricks Behavioral Hospital (HBH) is hiring a Collection Specialist to support its mission of providing exceptional psychiatric care. The position is the main point of contact between the facility and third-party payers, ensuring maximum reimbursement and minimizing the aging of receivables. The Collection Specialist follows up on and collects third-party payer receivables, investigates open accounts, documents collection activities, recommends write-offs, escalates issues, and completes assigned clerical projects. The role also requires adherence to facility, department, corporate, and standard policies and procedures, as well as attendance at mandatory in-services and staff development activities. This is a full-time, experienced-level position based in Plainfield, Indiana. The stated pay range is $23.00–$26.00 per hour. Occasional overtime and flexible hours may be required.

Requirements

At least one year of collection experience in a healthcare setting, or a combination of education, training, or experience in a business office environment.
Working knowledge and understanding of insurance rules and regulations.
Basic familiarity with Microsoft Excel.
Excellent communication skills and a professional demeanor.
Attention to detail and strong time-management skills to manage multiple priorities in a fast-paced environment.
An associate degree is listed in the job details as the education level; the description separately states that high school graduation or equivalent is preferred.

Nice To Haves

Hospital experience is highly preferred.
High school graduation or equivalent is preferred.

Responsibilities

Provide timely follow-up and accurate collection of third-party payer receivables.
Review, investigate, and troubleshoot open accounts to maximize reimbursement according to department protocol.
Document all collection activities accurately in the accounting system according to departmental protocol.
Recommend accounts for contractual, administrative, and charity write-offs to the Business Office Manager in a timely manner.
Identify and escalate issues to the Business Office Manager in a timely manner.
Complete clerical projects as assigned.
Follow facility, department, corporate, and standard policies and procedures.
Attend mandatory facility in-services and staff development activities as scheduled.