Collection Specialist
Avera•Mitchell, SD
•Onsite
About The Position
The Collection Specialist counsels patients on sound financial decisions, payments, and plans for delinquent patient accounts using professional techniques. The role applies laws and regulations governing debt collection, accurately updates account records, and makes outbound calls to discuss patient accounts. The position is based at the Avera Payment Center and works a Monday–Friday day shift from 8:00 a.m. to 4:30 p.m., totaling 80 hours every two weeks.
Requirements
- Ability to work the specified hours.
- Visual acuity adequate to perform position duties.
- Ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
Nice To Haves
- 1–3 years of experience in collections.
- 1–3 years of customer contact or call center experience.
Responsibilities
- Understand and apply laws and regulations governing the debt collection industry.
- Use professional debt collection techniques to collect patient accounts.
- Accurately read, notate, and update collection accounts using collection software.
- Counsel patients on sound financial decisions.
- Maximize collections while maintaining a high degree of professionalism.
- Use skip-tracing techniques within guidelines provided by the Collection Manager.
- Use predictive dialing equipment to maximize productivity.
- Route accounts to the litigation team for review for suit.
- Maintain confidentiality and work effectively with team members to coordinate workflow.
- Apply Avera’s mission, vision, core values, and social principles, and uphold its CARE standards.
Benefits
- PTO available from day one for eligible hires.
- Up to 5% employer matching contribution for retirement.
- Career development through hands-on training and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
