Collection Specialist

Yusen Logistics•Franklin, TN

1d•Onsite

About The Position

The Collection Specialist assists the AR Collection Supervisor in meeting and maintaining company goals and objectives. This position is fully onsite at the Franklin, Tennessee office. The role focuses on collecting outstanding receivables, monitoring assigned accounts, investigating and communicating account issues, supporting credit decisions, escalating overdue accounts, and producing collection reporting. The specialist also provides timely, professional support to internal and external inquiries, assists management with assigned projects, and follows company policies and procedures while preserving the integrity of financial data.

Requirements

High school diploma or GED.
At least 2 years of collection application experience.
Understanding of standard accounts receivable procedures and best practices.
Strong verbal and written communication skills.
Strong problem-solving and analytical skills for investigating and resolving discrepancies.
Excellent time-management and organizational skills, including the ability to prioritize multiple tasks while maintaining attention to detail.
Intermediate Microsoft Excel skills.
Ability to gather, interpret, and compile information for reports and proactively address and resolve issues.

Nice To Haves

Some college.
Experience with Microsoft Dynamics D365 and/or SAP.

Responsibilities

Collect outstanding receivables through daily telephone and written communication.
Monitor assigned accounts using workflow tools to support cash flow and bottom-line profitability.
Assess issues identified through customer contact and relay information to the appropriate department for resolution.
Work with the credit department when additional credit is required or an account is delinquent and credit suspension is under consideration.
Escalate overdue accounts receivable for additional collection efforts.
Maintain and generate reports to identify delinquent accounts and measure collection activity.
Follow up on identified issues and discrepancies according to defined metrics.
Assist the Accounts Receivable Supervisor and other management personnel, and perform special projects as assigned.
Respond promptly and professionally to internal and external collection inquiries.
Follow company policies and procedures and maintain the integrity of financial data.
Maintain regular and punctual attendance, cooperate with others, interact appropriately with employees and customers, and complete assigned tasks and projects in a timely manner.

Benefits

Medical, dental, and vision insurance beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligibility for a bonus plan.
Seven paid holidays.
Overtime pay if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation.