Records Specialist II

Texas A&M - Corpus Christi•Corpus Christi, TX

13d•Onsite

About The Position

The Records Specialist II works under general supervision in the Office of the Registrar at Texas A&M University–Corpus Christi. This full-time staff position updates and maintains University files, assists with developing and updating records, and supports departmental and University policies and procedures. The role supports the Registrar’s Office and related record-keeping functions, serving as a primary contact for students, faculty, staff, and alumni. The position creates a student-centered, service-oriented environment; responds to in-person and electronic questions; processes student record changes; and leads front-counter operations. It maintains the Registrar’s departmental email account, routes inquiries, and processes registration additions, drops, and withdrawals while following academic and regulatory requirements, including FERPA guidelines. The Records Specialist II also updates student records for FERPA requests; assists with term setup and end-of-term processes; prepares and mails diplomas; processes curriculum, grade, and biographical-data changes; and processes student appeals. The position supports commencement and other Registrar-related events and helps with registration, transcripts, enrollment certifications and verifications, special projects, and other assigned duties.

Requirements

Associate’s degree in a related field.
Three years of customer service or related administrative experience.
Minimum qualifications may alternatively be met with a high school diploma or GED and five years of related experience, or a bachelor’s degree in a related field and one year of related experience; additional education or experience may be considered as a substitute.
Intermediate skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and in a Windows environment.
Excellent written, verbal, and interpersonal communication skills to communicate effectively and professionally with diverse customer groups in person, by telephone, and by email.
Self-motivated and self-directed, with excellent attention to detail.
Ability to work Saturdays as needed for commencement and University programs.

Nice To Haves

Bachelor’s degree in Business or Communications.
Experience in admissions and records in higher education.
Working knowledge of Banner.

Responsibilities

Provide excellent customer service and maintain a student-centered, service-oriented atmosphere.
Serve as a primary point of contact for students, faculty, staff, and alumni, responding to in-person and electronic inquiries.
Lead front-counter operations and provide resources to address customers’ needs.
Process student record changes accurately and promptly, and create, implement, research, and maintain requested student-record updates.
Ensure compliance with academic and regulatory requirements, including FERPA guidelines.
Manage the Registrar’s departmental email account by responding to messages or routing them to the appropriate contact or office.
Process student registration additions, drops, and withdrawals from the University.
Update student records for FERPA requests.
Assist the Associate Registrar with term setup and end-of-term processes.
Assist with printing, preparing, and mailing diplomas.
Process incoming student curriculum changes, including Change of Curriculum, Change of Grade, and Biographical Data forms.
Process student appeals and notify the relevant department of appeal results.
Assist with commencement and Registrar-related events throughout the year.
Provide assistance with registration, transcripts, enrollment certifications and verifications, and end-of-term processes.
Assist the Associate Registrar with special projects and perform other duties as assigned.

Benefits

Medical insurance, including employee-only coverage listed at $0–$30 per month after the University contribution and University contributions toward other coverage tiers.
Dental and vision insurance.
Life insurance, accidental death and dismemberment coverage, and long-term disability coverage.
Flexible Spending Account and Day Care Spending Account.
On-campus wellness opportunities.
Dual Career Partner Program.
Work Life Solutions, including counseling, work-life assistance, financial resources, and legal resources.
Tuition benefits, including Public Loan Forgiveness, book scholarships, and 100% tuition coverage for up to 18 credit hours per fiscal year, subject to applicable rules.
Retirement through the Teacher Retirement System of Texas or Optional Retirement Plan.
Voluntary tax-deferred account/deferred compensation plan.
Eight or more hours of vacation paid time off each month.
Eight hours of sick leave each month.
Eight hours of paid birthday leave.
Twelve to fifteen paid holidays each year.
Professional development opportunities.