Medical Records Specialist II

CCSWW•Tacoma, WA

14d•$30 - $33•Hybrid

About The Position

Catholic Community Services’ Family Behavioral Health is hiring a Medical Records Specialist II to support its Medical Records Team across nine service locations. The position safeguards the integrity, accuracy, and confidentiality of client health records and supports the organization’s quality management, quality improvement, compliance, and risk management work. The team is the primary point of contact for clinical records requests and helps ensure compliance with federal, state, and organizational privacy standards. The role also contributes to improvements in documentation quality, operational efficiency, and risk mitigation. This is a hybrid remote position based out of St. Pat’s in Tacoma, Washington. Most work can be performed remotely from home or any Family Behavioral Health site. Some travel is required for in-person meetings and events, and may involve overnight stays.

Requirements

A college degree in human services or a related field.
Two years of administrative support services experience in an office, with progressively increasing duties.
Experience overseeing healthcare records, documentation, and database systems in a medical setting.
Experience providing consistent professional screening and customer service.
Strong computer skills, especially with Microsoft Office 365 Suite.
Ability to manage office equipment integrated with a large computer network, including phones, fax machines, copiers, and printers, in a busy modern office environment.
Excellent written and oral communication skills.
Excellent interpersonal and organizational skills.
Reliable transportation, a valid driver’s license, current auto registration, and an automobile.
Acceptable driving record under CCS’s driving policy; must provide a current driving abstract.
Must successfully pass required background checks before an offer of employment.
Ability to work independently and as part of a team.
Ability to support and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.
Demonstrated attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multicultural settings.

Nice To Haves

Bachelor’s degree in psychology, human services, or a related field.
Experience working in a children’s behavioral healthcare setting.
Experience using electronic medical records.

Responsibilities

Receive and process medical records requests from Family Behavioral Health site staff, external agencies, and authorized individuals in accordance with organizational policies and HIPAA regulations.
Redact sensitive information from clinical documents to protect confidentiality and ensure compliance.
Track request timelines and maintain accurate logs of open and completed records requests.
Prioritize and manage workload to meet deadlines and respond to urgent requests.
Ensure redacted and released documents are properly stored in client electronic health records.
Work with the Family Behavioral Health Medical Records Team to guide site staff on documentation release procedures and confidentiality standards.
Interact with staff, community agencies, clients, and other stakeholders as needed to fulfill job duties.
Uphold privacy and security in a highly confidential work environment.
Comply with Catholic Community Services of Western Washington policies and procedures for accessing and safeguarding client Protected Health Information.