Medical Records Specialist
About The Position
Townsen Surgery Center - East Dallas is seeking a Medical Records Specialist to support its processing unit in Mesquite, Texas. The role ensures patient records and related documents are accurately scanned, indexed, and maintained in an electronic health record or document management system. It performs quality-control reviews, supports daily workflow, trains employees, and serves as a resource on document-processing procedures, forms, and standards. The specialist reviews scanned images for quality and completeness, accurately indexes and files documents, and makes page or document adjustments as needed. The position also reviews processing work, tracks assignments and performance, maintains forms information, supports staff training, and performs routine scanner maintenance and troubleshooting. It reconciles discharged patient accounts and follows up on outstanding records. Patient information must be protected in accordance with HIPAA, organizational policies, and applicable laws and regulations. The position requires a high school diploma or GED, one year of healthcare-setting experience, and current BLS certification or the ability to obtain it within the first 90 days of employment. Compensation is determined based on the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and market data. Employment is contingent on successful completion of a background check and drug screening.
Requirements
- High school diploma or GED.
- One year of experience in a healthcare setting.
- Current BLS certification or ability to obtain it within the first 90 days of employment.
- Knowledge of medical-record content, organization, and document types.
- Working knowledge of HIPAA privacy and security requirements and proper handling of protected health information.
- Familiarity with physician signatures, provider documentation, and applicable service codes.
- Strong attention to detail and commitment to accuracy and quality.
- Ability to organize and prioritize work, meet deadlines, and respond appropriately to urgent requests.
- Ability to use sound judgment and make decisions based on accurate information and data analysis.
- Ability to identify discrepancies and resolve routine document-processing issues.
- Ability to communicate procedures clearly and provide effective employee training.
- Ability to work independently and collaboratively in a high-volume environment.
- Ability to adapt to changing priorities, procedures, and technologies.
- Basic proficiency with electronic health record systems, document imaging applications, scanners, and standard office software.
Responsibilities
- Review 100% of scanned images for legibility, completeness, orientation, and overall image quality.
- Identify and correct at least 98% of poor-quality scanned images in accordance with departmental quality standards.
- Index documents to the correct patient, encounter, and document type; verify document names and filing locations.
- Split, merge, insert, and append pages or documents when appropriate.
- Conduct quality reviews of document preparation, scanning, indexing, analysis, and client-interaction work products, as applicable.
- Review assigned work daily and ensure records and assignments are processed within established timeframes.
- Generate performance, productivity, and quality reports as requested.
- Provide orientation, education, and ongoing training to new and existing processing-unit employees.
- Serve as a departmental resource on forms, procedures, workflows, and document-processing requirements.
- Maintain the master forms index and communicate new or revised forms and related procedures to processing-unit staff.
- Perform routine cleaning and maintenance of high-speed scanners.
- Troubleshoot scanner errors, perform minor repairs, or coordinate technical support when necessary.
- Reconcile discharged patient accounts daily and follow up to ensure required records are received and processed promptly.
- Protect the confidentiality and security of patient information in accordance with HIPAA, organizational policies, and applicable laws and regulations.
- Perform other related tasks as needed.
Benefits
- Three medical plans
- Two dental plans
- One vision plan
- Employee Assistance Program
- Short- and long-term disability insurance
- Basic and voluntary life insurance with AD&D
- 401(k) with a two-year vesting period
- PTO and holidays
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
