Medical Records Specialist
About The Position
Riverbend Community Mental Health is seeking a Medical Records Specialist to join its Quality Assurance (QA) team. The role supports the organization’s Certified Community Behavioral Health Clinic (CCBHC) quality and compliance efforts by ensuring clinical records are accurate, secure, organized, and accessible to authorized personnel. The position contributes to documentation standards, regulatory compliance, quality improvement, audit readiness, and coordinated, person-centered behavioral health services. This is an on-site role at Riverbend’s Concord, New Hampshire office. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week with a one-hour lunch break. Nights, weekends, remote work, and hybrid schedules are not available. The role requires access to specialized equipment and secure records, as well as in-person collaboration.
Requirements
- High school diploma or equivalent.
- Basic word processing skills.
- Strong organizational abilities and the capacity to prioritize multiple tasks under deadlines.
- Excellent customer service and professional communication skills, both in person and by phone.
- Attention to detail, ability to work independently, and comfort managing sensitive information.
Nice To Haves
- Two or more years of experience in diversified office work.
- Medical Records experience.
Responsibilities
- Organize, maintain, retrieve, and manage paper and electronic clinical records to ensure accurate, complete, and accessible documentation.
- Work with the Records Manager to align records management practices with applicable federal and state regulations, CCBHC requirements, organizational policies, and retention procedures.
- Support QA initiatives that promote documentation accuracy, consistent recordkeeping, process improvement, and adherence to quality standards.
- Help authorized personnel access appropriate clinical information in a timely manner to support continuity and coordination of behavioral health services.
- Protect sensitive client information in accordance with HIPAA, privacy requirements, and organizational confidentiality and security policies.
- Process requests for clinical records and other authorized disclosures accurately and efficiently according to established procedures.
- Assist with digital archiving, records retention, and authorized records disposition.
- Maintain organized, retrievable records and support documentation processes for internal audits, external reviews, and CCBHC compliance.
- Collaborate with the QA team to identify improvements to records management workflows, documentation processes, and operational efficiency.
Benefits
- Supportive, inclusive work environment.
- Opportunities for professional growth through training and development programs.
- Competitive wages of $16.30–$21.15 per hour, depending on education and experience.
- Choice of three medical plans.
- Prescription benefits.
- Health Reimbursement Account (HRA).
- Flexible Spending Account (FSA).
- Doctor on Demand.
- Harvard Pilgrim Well-Being Program benefits.
- Choice of two dental plans.
- Vision plan.
- Short- and long-term disability insurance.
- Life and supplemental life insurance plans.
- Employee Assistance Program (EAP).
- Paid Time Off (PTO) accrual and Extended Illness Leave.
- Eight paid holidays.
- 403(b) retirement plan with company match.
- Tuition reimbursement, tuition discounts through partnered colleges, and training opportunities.
- Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
