Collection Specialist II

Simmons Bank • Little Rock, AR

11d

About The Position

The Collection Specialist II helps maintain a financially sound bank loan portfolio by contacting delinquent customers and setting up payment arrangements or settlements. The role handles consumer loan account servicing, customer counseling, payment processing, and documentation while complying with applicable laws, regulations, policies, and procedures. The position may also include training new associates and managing the Consumer Collections general inbox.

Requirements

• High school diploma or GED.
• Three to five years of collections experience, and/or ability to perform the essential duties and responsibilities.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze, and interpret financial reports and/or legal documents.
• Ability to write simple correspondence.
• Excellent telephone and customer service skills.
• Good oral and written communication skills.
• Proficiency in Microsoft Office products.
• Punctual and regular attendance.
• Friendly, professional image and conduct.

Responsibilities

• Manage inbound and outbound calls to resolve delinquent non-real-estate and/or real-estate accounts and determine the reason for delinquency.
• Process, distribute, and post consumer loan payments.
• Complete file maintenance on consumer loans.
• Process telephone payments to the corporate office for reconciliation.
• Counsel customers about financial obligations and offer suggestions and alternatives.
• Accurately log account status and collection efforts in the bank’s system of record.
• Complete required compliance training and ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures.
• Perform other assigned duties, including training new associates and managing the Consumer Collections general inbox.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED