Receptionist

PDS Health•Glendale, CA

13d•$18 - $25

About The Position

The Receptionist helps patients access the office, connects with them by phone and in person, and greets patients and guests in a professional, friendly, and hospitable manner. The role calls for a warm, approachable disposition and consistent delivery of a Perfect Patient Experience (PPE), with the goal of creating Patients for Life (PFL). The Receptionist supports a smooth patient and office experience through appointment scheduling and confirmation, patient check-in and registration, payment posting, call handling, and completion of daily front-office tasks. The role also contributes to team meetings and huddles, follows company and regulatory requirements, and supports patient education alongside clinicians.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work to achieve results.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused operator who is data-driven, detailed, organized, structured, computer-proficient, and knowledgeable about operational processes.
Financial acumen, including understanding profit drivers, using metrics to manage, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including actively listening and observing behavior and creating a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to manage tasks and time effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain extreme confidentiality with patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Support the Perfect Patient Experience by helping patients come into the office, maintaining the connection during their visit, and ensuring they are comfortable.
Schedule appointments to support smooth, productive days for healthcare providers.
Interact and communicate with patients and guests in the reception area during wait times.
Answer telephone calls promptly and handle them efficiently and thoroughly.
Complete all tasks on the front-office checklist each day.
Post payments to patient accounts in accordance with company policies.
Use the practice management system for patient registration and e-check-in, and ensure account information is accurate and current for each visit.
Check patients in efficiently, obtain required consents, promptly notify the back office of arrivals, and share pertinent patient information with the back-office team.
Confirm patient appointments according to office policies or at least two days in advance.
Return and resolve patient messages received from the Contact Center in a timely manner.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Become knowledgeable about and support clinicians with patient education regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other assigned duties and responsibilities.