Receptionist

Cahaba Medical Care Foundation•Centreville, AL

12d

About The Position

Cahaba Medical Care Foundation is a community health center organization serving diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties with medical, pharmacy, dental, and behavioral health services. The organization is a Level 3 Patient-Centered Medical Home and Joint Commission accredited, and is committed to integrating and coordinating behavioral health and primary care. This is a fast-paced practice with a strong mission and commitment to high-quality care. The Receptionist supports front-office operations and patient services in accordance with organizational policies and procedures. Travel may be required from time to time to complete assigned responsibilities.

Requirements

Excellent communication and interpersonal skills.
Excellent ability to multitask.
Attention to detail, including taking detailed messages with accurate caller information and entering patient demographic data correctly into medical records.
Flexibility.
Minimum of a high school diploma.
Prompt, regular attendance at the office.

Responsibilities

Answer telephone calls courteously and professionally within three rings.
Receive and convey messages in writing, verbally, and electronically.
Assist patients and their families compassionately.
Make appointments according to preset scheduling rules.
Fax, scan, and file documents.
Prepare documents for mailing.
Open and distribute incoming mail.
Route telephone calls and messages to the appropriate staff.
Collect copayments at each patient encounter and, if necessary, make bank deposits in accordance with financial policy.
Check and transcribe demographic information from patient intake sheets into electronic medical charts, ensuring accuracy.
Triage calls from other healthcare facilities, nurses, or physicians and direct them to appropriate clinical staff in a timely manner.
Communicate effectively with providers about patient and scheduling conflicts, including double bookings, rescheduling, and follow-ups with a different provider.
Ensure patients have the correct forms to complete before each encounter, including demographic, medical record release, HIPAA, well-child check, and new patient intake forms.
Ask patients for updated insurance information, verify insurance eligibility, and screen patients for sliding-fee eligibility based on income and household size.
Explain the sliding-fee application process to potentially eligible patients.
Perform other duties assigned by a supervisor.