Receptionist

Pain Management Centers of America, P.S.C.•Marion, IL

12d

About The Position

The Receptionist greets patients promptly and politely, provides information and assistance, and helps patients complete required forms. The role enters or verifies patient, referring physician, insurance, and exam information in the EHR system; collects applicable fees; and schedules exams according to physician and facility availability. The Receptionist also handles phone inquiries, may confirm appointments and explain procedure preparations, orders labs as needed, maintains office supplies and equipment, helps keep the waiting area orderly, and may provide backup support.

Requirements

Strong customer service skills.
Ability to keyboard proficiently.
Previous experience as a receptionist in a medical office.

Nice To Haves

Previous experience in a healthcare setting.

Responsibilities

Greet patients politely and promptly and provide direction, information, and other assistance.
Provide patients with appropriate forms and, when needed, instructions and materials.
Input and/or verify patient, referring physician, insurance, and exam information in the EHR system.
Collect applicable patient fees, make change when necessary, and generate payment receipts.
Review scheduled appointments and may contact patients to confirm appointment date, time, and location.
Advise patients of any required procedure preparations.
Schedule patient exams based on physician and facility availability.
Order labs as necessary.
Answer phones pleasantly and address patient needs promptly and appropriately.
Maintain adequate office supplies.
Ensure office equipment is operating properly and contact the appropriate party for repairs.
Help maintain a clean, orderly waiting area.
Perform backup duties as necessary.