Receptionist

Atria Senior Living • MA-North Quincy, MA

10h

About The Position

The Receptionist supports the community by answering and directing calls, greeting visitors, providing general community information, and coordinating guestroom reservations and appointment calendars. The role also handles mail, deliveries, faxes, documents, office supplies, and other clerical work. Additional duties include maintaining a list of hospitalized residents, collecting rent checks and payments for store purchases or meal tickets, and providing information to bookkeeping for billing. The Receptionist may drive a company vehicle for community activities if required.

Requirements

• High school diploma or GED, one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Successfully complete all Atria-specified training programs.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
• Add and subtract two-digit numbers and multiply and divide with tens and hundreds.
• Apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Operate a telephone, emergency call system, monitoring board or beeper, and photocopier.
• Work various schedules and shifts as needed.

Responsibilities

• Answer incoming telephone calls cheerfully, determine callers’ needs, and forward calls to appropriate personnel or departments.
• Retrieve voicemail messages and forward them to the appropriate personnel.
• Take and deliver messages or transfer calls to voicemail when the appropriate personnel are unavailable.
• Answer general questions about the community and provide its address, directions, and other information; refer specific questions to appropriate staff.
• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Coordinate guestroom reservations.
• Maintain a current list of residents who are hospitalized.
• Update appointment calendars, including transportation and beauty calendars, as directed.
• Receive, sort, and route mail; maintain and route publications.
• Distribute written communications and accept and sign for deliveries, including mail and prescriptions.
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
• Perform clerical duties such as filing, photocopying, and collating.
• Order, receive, and maintain office supplies.
• Collect rent checks from residents and family members and provide necessary information to bookkeeping for billing.
• Collect money for store purchases, meal tickets, and similar items.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as assigned.

Benefits

• Paid holidays and paid time off (PTO).
• Annual anniversary rewards may be available depending on classification, starting at $500 for full-time employees; amounts vary by location.
• Annual Scores Reward may be available based on community survey results: $500 for full-time employees or $250 for part-time employees.
• Health, dental, vision, and life insurance.
• Retirement savings plan with a 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED