Receptionist - Urgent Care Tomlin

Inspira Health•Harrison Township, NJ

12d•$17 - $23

About The Position

A nonexempt clerical position supporting the daily activities of medical offices. The receptionist greets patients promptly, courteously, and professionally; covers telephones; schedules appointments; registers patients; verifies insurance eligibility; and coordinates patient referrals. The role addresses calls by answering inquiries, transferring callers to appropriate personnel, or initiating triage tasks for medical personnel. It also coordinates reminder calls for patients scheduled the following business day as needed, schedules studies recommended by providers, directs patients and visitors, coordinates referrals through insurers and physician offices, collects patient payments, and reconciles daily cash reports.

Requirements

High school diploma or GED equivalent.
Knowledge of medical terminology and organization services.
Knowledge of individual responsibilities to accurately direct callers.

Nice To Haves

One year of customer service or reception experience preferred.
Experience in a medical practice or health care environment strongly preferred.
Completion of a Medical Terminology Course strongly preferred.

Responsibilities

Greet patients and visitors and direct them appropriately.
Provide telephone coverage and respond to inquiries, transfer callers to appropriate personnel, or initiate triage tasks for medical personnel.
Schedule appointments and register patients.
Verify insurance eligibility.
Coordinate patient referrals through insurance companies and physician offices.
Make reminder calls to patients scheduled for the following business day as needed.
Schedule studies recommended by providers.
Collect patient payments and reconcile daily cash reports.