Receptionist - Urgent Care Woolwich
About The Position
This nonexempt clerical position supports the daily activities of the medical offices. The receptionist greets patients promptly, courteously, and professionally; provides telephone coverage; schedules appointments; registers patients; verifies insurance eligibility; and coordinates patient referrals. The role responds to telephone inquiries or transfers callers to appropriate personnel, and initiates triage tasks for medical personnel when needed. It coordinates reminder calls for patients scheduled for the following business day as needed, schedules studies recommended by providers, and directs patients and visitors. The receptionist also coordinates referrals with insurers and physician offices, collects patient payments, and reconciles daily cash reports.
Requirements
- High school diploma or GED equivalent.
- Knowledge of medical terminology and organization services.
- Knowledge of individual responsibilities to accurately direct callers.
Nice To Haves
- One year of experience in customer service or reception preferred.
- Experience in a medical practice or health care environment strongly preferred.
- Completion of a Medical Terminology Course strongly preferred.
Responsibilities
- Greet patients promptly, courteously, and professionally.
- Provide telephone coverage, respond to inquiries, transfer callers to appropriate personnel, or initiate triage tasks for medical personnel.
- Schedule appointments and register patients.
- Verify insurance eligibility.
- Coordinate reminder calls for patients scheduled for the following business day as needed.
- Schedule patient studies recommended by providers.
- Greet and direct patients and visitors.
- Coordinate patient referrals through insurance and physician offices.
- Collect patient payments and reconcile daily cash reports.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
