Receptionist - Mercedes-Benz of Austin

CONTINENTAL IMPORTS INC•Austin, TX

5d•Onsite

About The Position

Mercedes-Benz of Austin is hiring a full-time Receptionist to serve as the first point of contact and represent the dealership to customers in person and by phone. The role requires a friendly, outgoing, organized, professional, and adaptable team player who can multitask, respond respectfully to customer needs, and adjust quickly to changing duties and pace. Customers are the receptionist’s top priority. The position offers growth and potential for promotion within the company. The Receptionist answers and directs incoming calls, helps guests with questions or concerns, handles and de-escalates concerns, and directs customers to the appropriate person or department. Other duties include greeting customers, serving beverages and snacks at the complimentary coffee bar, contacting customers about registration stickers, assigning key fobs, printing stickers, organizing the book room, and working with the titles department. The role also involves ongoing training to develop product knowledge and additional duties as assigned. This is a 40-hour-per-week position, Monday through Saturday, with receptionists rotating between 9:00 a.m.–6:00 p.m. and 10:00 a.m.–7:00 p.m. Compensation is $20 per hour. The company describes its workplace as encouraging, flexible, supportive, and family-like, and offers an extensive benefits package to full-time employees.

Requirements

Be at least 18 years of age.
Have held a valid driver's license for at least one year.
Type at least 45 words per minute.
Have experience with business software, including email clients, Microsoft Office, and Gmail for business.
Have a moderate understanding of using multiple browsers and systems.
Have polished, professional, and positive phone and email communication skills.
Have experience working in a moderately pressured environment and be capable of making conscientious decisions.
Be fluent in English.
Have a friendly, outgoing disposition and be organized.

Nice To Haves

Prior experience at a dealership or in the automotive retail or service industry.
Spanish bilingual ability.
Relevant hands-on experience with CRM software, sales, or phone systems.

Responsibilities

Answer and direct incoming phone calls, including sales and service overflow calls.
Handle and de-escalate guests’ concerns.
Help customers with questions or concerns and direct them to the appropriate person or department.
Provide basic information when needed.
Make and serve beverages and snacks at the complimentary coffee bar.
Greet customers and represent the dealership with a friendly, professional manner.
Participate in continuous training to develop product knowledge.
Contact customers about registration stickers to be picked up or mailed.
Assign key fobs and print stickers.
Organize the book room as needed.
Work with the titles department regarding registration stickers.
Adapt to changing duties and pace, multitask, and work as a team player.
Perform additional duties as assigned.

Benefits

Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid medical insurance.
Employer-paid health savings account contribution.
Employer-paid wellness clinic.
Employer-paid flu vaccinations every fall.
Employer matching contributions to a 401(k).
Employer-paid parental leave.
Five paid bereavement days per year for immediate family members after 60 days.
Paid vacation time that increases with tenure: 5 days per year from 60 days to 1 year, 14 days per year from 1 to 3 years, 19 days per year from 3 to 7 years, and 24 days per year after 7 years.
Annual Christmas bonus based on tenure.
Annual Christmas party and employee appreciation dinner.
Employee vehicle purchase program.
Employee discounts on collision repair, parts, and service.
Bi-weekly pay, paid on Fridays.
Thanksgiving, Christmas, and New Year's holidays.
Employer-paid lunches every Saturday.
Employer-paid lunches or dinners for special occasions.
Access to an in-house insurance agency and marketing agency.
Voluntary term and whole life insurance.
Voluntary AFLAC supplemental coverage, vision plan, pet insurance, and LegalShield.
$200 donation to a charity of the employee's choice, subject to approval.