Receptionist - Mercedes-Benz of Austin

CONTINENTAL AUTO GROUP • Austin, TX

1d • Onsite

About The Position

Mercedes-Benz of Austin is hiring a Receptionist to serve as the first impression and welcoming voice of the dealership. The role focuses on providing respectful, friendly customer service in person and over the phone, helping customers connect with the right person or department, and adapting quickly to changing duties and pace. The position offers opportunities for growth and promotion within the company.

The Receptionist also supports dealership operations by handling sales and service overflow calls, addressing guest concerns, preparing and serving items at the complimentary coffee bar, and assisting with vehicle registration stickers, key fobs, and title-related tasks. The role requires organization, multitasking, teamwork, professional communication, and a customer-first approach.

This is a full-time position of 40 hours per week, Monday through Saturday. Receptionists rotate between shifts of 9:00 a.m.–6:00 p.m. and 10:00 a.m.–7:00 p.m. Compensation is $20 per hour. The employer describes its workplace as encouraging, flexible, supportive, family-operated, and committed to employee satisfaction, diversity, equity, and inclusion.

Requirements

• Friendly, outgoing disposition and strong organizational skills.
• Valid driver's license held for at least one year.
• Must be at least 18 years old.
• Experience with business software, including email clients, Microsoft Office, and Gmail for business.
• Moderate understanding of using multiple browsers and systems.
• Ability to type at least 45 words per minute.
• Polished, professional, and positive phone and email communication skills.
• Experience in a moderately pressured environment and ability to make conscientious decisions.
• Fluency in English.
• Ability to work 40 hours per week, Monday through Saturday, with rotating shifts.

Nice To Haves

• Prior experience at a dealership or in the automotive retail or service industry.
• Spanish bilingual ability.
• Relevant hands-on experience with CRM software, sales, or phone systems.

Responsibilities

• Answer and direct incoming phone calls, including sales and service overflow calls.
• Handle and de-escalate guests’ concerns.
• Help customers with questions or concerns and direct them to the appropriate person or department.
• Provide basic information when needed.
• Make and serve beverages and snacks at the complimentary coffee bar.
• Greet customers warmly.
• Complete continuous training to develop product knowledge.
• Contact customers about registration stickers that are ready for pickup or mailing.
• Assign key fobs and print stickers.
• Organize the book room as needed.
• Work with the titles department regarding registration stickers.
• Adapt to changing duties and pace, multitask, and work as a team player.
• Perform additional duties as assigned.

Benefits

• Employer-paid dental insurance.
• Employer-paid life insurance.
• Employer-paid medical insurance.
• Employer-paid health savings account contribution.
• Employer-paid wellness clinic.
• Employer-paid flu vaccinations each fall.
• Employer percentage matching for 401(k).
• Employer-paid parental leave.
• Five paid bereavement days per year for immediate family members after 60 days.
• Paid vacation time, with the amount increasing according to tenure.
• Annual Christmas bonus based on tenure.
• Annual Christmas party.
• Annual employee appreciation dinner.
• Employee vehicle purchase program.
• Employee discounts on collision repair, parts, and service.
• Bi-weekly pay periods, paid on Fridays.
• Thanksgiving, Christmas, and New Year's holidays.
• Employer-paid lunches every Saturday.
• Employer-paid lunches or dinners for special occasions.
• Access to an in-house insurance agency.
• Access to an in-house marketing agency.
• Voluntary term and whole life insurance.
• Voluntary AFLAC supplemental coverage.
• Voluntary vision plan.
• Pet insurance.
• Legal Shield.
• $200 donation to a charity of the employee's choice, with approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed