Service Advisor: Express - Mercedes-Benz of Austin

Continental Auto Group•Austin, TX

1d•Onsite

About The Position

Mercedes-Benz of Austin is hiring an Express Service Advisor to greet customers, understand their concerns and requested services, determine the service needed, and prepare repair orders. The advisor estimates costs for additional repairs, contacts customers to obtain authorization before work is performed, and advises customers about other available services and routine maintenance. The role includes inspecting vehicles, consulting service histories, helping identify mechanical problems, preparing clear labor and parts estimates, setting promised completion times, and keeping customers informed of repair progress or changes. The advisor explains completed work and charges, handles complaints and appointment inquiries, ensures repair orders are accurate and properly closed, and maintains high customer satisfaction standards. The position also involves inspecting vehicles for body work, maintaining a professional appearance, and keeping the work area clean. The schedule is Tuesday through Saturday, 7:00 AM to 6:00 PM. Compensation is commission-based, with stated earning potential of $60,000–$80,000 or more.

Requirements

At least one year of main-line service advisor experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Professional appearance and demeanor.
Punctuality.
Comfort working on one's feet throughout the day.
Sales ability and commitment to customer satisfaction.
Communication skills in person, in writing, and by telephone, including accurately documenting customer needs in a way technicians can understand.
Valid driver's license held for at least one year.
At least 18 years of age.
Must be open to working Tuesday through Saturday, 7:00 AM to 6:00 PM.

Responsibilities

Greet customers promptly and obtain vehicle information using an iPad.
Listen to customers' descriptions of problems or requested services and determine the service required.
Advise customers about routine maintenance, necessary service, vehicle care, and the value of following manufacturer specifications.
Use customer questions, service history, visual inspections, or road tests to help identify mechanical problems and recommend service.
Discuss inspection results and recommend corrective procedures.
Prepare repair orders, including written descriptions of customer concerns, labor and parts estimates, costs, and time estimates.
Establish promised completion times and obtain customer signatures and payment-method information.
Obtain credit approval when necessary.
Contact customers about estimate or promised-time changes, explain cost and timing, and obtain authorization before additional repairs.
Check repair progress throughout the day and handle telephone inquiries about appointments and work in progress.
Explain completed work and repair-order charges to customers and handle customer complaints.
Review repair orders to confirm work completion and document additional work and authorization; close repair orders as appropriate.
Inspect vehicles for body work.
Maintain high customer satisfaction standards, a professional appearance, and a clean work area.