Receptionist - Mercedes-Benz of Austin

Continental Auto Group•Austin, TX

1d•Onsite

About The Position

Mercedes-Benz of Austin is hiring a Receptionist to serve as the first point of contact and represent the dealership to customers in person and by phone. The role requires a friendly, outgoing, organized, professional, and adaptable person who can multitask, respond to changes in pace and duties, and prioritize customer service. The Receptionist also supports the team by maintaining and serving the complimentary coffee bar, handling registration-sticker tasks, and assisting with dealership organization. The position offers opportunities for growth and promotion within the company. This is a full-time position of 40 hours per week, Monday through Saturday. Receptionists rotate between shifts of 9:00 a.m.–6:00 p.m. and 10:00 a.m.–7:00 p.m. Compensation is $20 per hour.

Requirements

Friendly, outgoing disposition and strong organizational skills.
Must have held a valid driver's license for at least one year.
Must be at least 18 years old.
Experience with business software, including email clients, Microsoft Office, and Gmail for business.
Moderate understanding of using multiple browsers and systems.
Ability to type at 45 or more words per minute.
Polished, professional, and positive phone and email communication skills.
Experience in an environment of moderate pressure and ability to make conscientious decisions.
Fluency in English.

Nice To Haves

Prior experience at a dealership or in the automotive retail or service industry.
Bilingual Spanish.
Hands-on experience with CRM software, sales, or phone systems.

Responsibilities

Answer and direct incoming phone calls, including sales and service overflow calls.
Handle and de-escalate guests’ concerns and answer customer questions.
Interact with customers to understand their needs and direct them to the appropriate person or department.
Provide basic information when needed.
Make and serve beverages and snacks at the complimentary coffee bar.
Greet customers with a smile and represent the dealership professionally.
Participate in continuous training to develop product knowledge.
Contact customers about registration stickers that are ready for pickup or mailing.
Assign key fobs and print stickers.
Organize the book room as needed.
Work with the titles department regarding registration stickers.
Be a multitasker and team player.
Perform additional duties as assigned.

Benefits

Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid medical insurance.
Employer-paid health savings account contribution.
Employer-paid wellness clinic.
Employer-paid flu vaccinations every fall.
Employer matching contribution for 401(k).
Employer-paid parental leave.
Five paid bereavement days per year for immediate family members after 60 days.
Paid vacation time, ranging from 5 to 24 days per year based on tenure and eligibility.
Annual Christmas bonus based on tenure.
Annual Christmas party.
Annual employee appreciation dinner.
Employee vehicle purchase program.
Employee discounts on collision repair, parts, and service.
Bi-weekly pay, paid on Fridays.
Thanksgiving, Christmas, and New Year's holidays.
Employer-paid lunches every Saturday.
Employer-paid lunches or dinners for special occasions.
Access to an in-house insurance agency.
Access to an in-house marketing agency.
Voluntary term and whole life insurance.
Voluntary AFLAC supplemental coverage.
Voluntary vision plan.
Pet insurance.
Legal Shield.
$200 donation to a charity of the employee's choice with approval.