Receptionist - McDavid Honda of Irving
About The Position
The Receptionist at McDavid Honda of Irving helps deliver exceptional guest experiences and supports team members in serving guests. The role greets walk-in customers, determines the nature of their visit, answers and routes incoming calls, and communicates with callers and visitors in a professional, friendly, and efficient manner. It also involves relaying messages, maintaining office supplies and mailing systems, assisting with clerical duties, supporting complaint resolution and customer correspondence, and processing customer satisfaction information. The Receptionist is expected to follow company policies and procedures, maintain a clean and organized work area and professional appearance, and report to work punctually according to the provided schedule. Asbury Automotive Group describes its culture as focused on guest-centered service, teamwork, and an inclusive environment that supports team members’ personal and professional growth.
Requirements
- Strong, energetic, and people-focused approach.
- Ability to provide exceptional guest experiences and develop relationships.
- Professional and respectful communication with customers, coworkers, and vendors.
- Ability to follow company policies, procedures, and a provided work schedule.
- Ability to maintain a professional appearance and an organized work area.
Responsibilities
- Seek to deliver exceptional guest experiences and help team members respond to guest needs.
- Treat coworkers, customers, and vendors professionally and respectfully.
- Maintain attendance and punctuality; follow the provided work schedule and contact a supervisor if unable to arrive on time.
- Adhere to company policies and procedures.
- Maintain a clean and organized work area and a professional appearance in accordance with the dealership dress code.
- Greet walk-in customers and determine the nature of their visit.
- Answer incoming phone calls and direct callers to the appropriate department or individual, or take a thorough message.
- Communicate with callers and visitors in a professional, friendly, and efficient manner according to established in-store processes.
- Monitor and maintain adequate office check and paper supplies.
- Organize and maintain the mailing system.
- Communicate messages to the appropriate parties in a timely manner.
- Assist with clerical duties as requested.
- Assist the CR Manager in resolving complaints and handling customer correspondence.
- Assist with CSI reports and enter CSI information into the computer.
- Process CSI information according to the CSI Relations Manager's direction.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Health savings accounts
- Flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Employee assistance program
- Employee discounts on vehicle purchases, parts, and service repairs
- Scholarship awards
- Community service initiative opportunities
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
