Receptionist - McDavid Honda of Irving
About The Position
The Receptionist at McDavid Honda of Irving helps create an exceptional dealership experience for customers, team members, and visitors. The role greets walk-in customers, identifies the reason for their visit, answers and routes incoming calls, and communicates messages in a timely, professional, friendly, and efficient manner. When not directly assisting guests, the Receptionist supports coworkers in delivering excellent guest experiences. The position also involves maintaining office supplies and mailing systems, assisting with clerical duties, supporting the CR Manager with customer complaints and correspondence, and entering and processing CSI information. The Receptionist is expected to follow company policies and dealership procedures, maintain an organized work area and professional appearance, and meet attendance and punctuality expectations.
Responsibilities
- Deliver exceptional guest experiences when interacting with customers.
- Support team members in serving guests by responding promptly to requests for information or assistance.
- Treat coworkers, customers, and vendors professionally and respectfully.
- Maintain attendance and punctuality and follow company policies and procedures.
- Keep the work area clean and organized and maintain a professional appearance in accordance with the dealership dress code.
- Greet walk-in customers and determine the nature of their visit.
- Answer incoming phone calls, direct callers to the appropriate department or person, or take thorough messages.
- Communicate professionally and efficiently with callers and visitors according to established store processes.
- Monitor and maintain adequate checks and paper supplies in the office.
- Organize and maintain the mailing system.
- Communicate messages to the appropriate parties in a timely manner.
- Assist with clerical duties as requested.
- Assist the CR Manager with resolving complaints and customer correspondence.
- Assist with CSI reports, enter CSI information into the computer, and process CSI information according to the CSI Relations Manager.
- Report to work on time, follow the provided schedule, and contact a supervisor if unable to arrive on time.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Health savings and flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Employee assistance program
- Employee discounts on vehicle purchases, parts, and service repairs
- Scholarship awards
- Opportunities to join community service initiatives
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
