Receptionist - City Way Animal Clinics (Irvington)
About The Position
City Way Animal Clinics - Irvington is seeking a detail-oriented Receptionist to provide excellent customer service to clients and support a collaborative veterinary team. The clinic is an AAHA-accredited small-animal practice in Indianapolis, Indiana, with advanced diagnostic capabilities and access to internal specialty consultations. The role supports compassionate, high-quality patient care and contributes to the clinic’s welcoming team culture. The Receptionist manages client communications and front-desk operations, coordinates appointments and medical records, processes financial transactions, and helps clients understand preventative care and hospital services. The position requires a flexible schedule that includes some weekends and holidays. Candidates may be asked to complete a short online assessment during the hiring process.
Requirements
- Passion for excellent customer service and a genuine love for animals.
- Exceptional communication skills and the ability to handle stressful situations with sound judgment and a positive attitude.
- Strong organizational skills, including the ability to prioritize and multitask in a fast-paced environment.
- Collaborative, team-first mindset and ability to work independently and with direction.
- Flexible schedule, including some weekends and holidays.
Nice To Haves
- Experience with veterinary software.
Responsibilities
- Manage a multi-line phone system and greet clients with a positive attitude.
- Maintain accurate medical records and manage appointment schedules.
- Handle financial transactions to support efficient hospital operations.
- Educate clients about preventative care and other hospital services.
- Provide a calming, empathetic presence and treat clients and pets with compassion and respect.
Benefits
- Medical, dental, and vision insurance coverage options.
- Employee Assistance Program (EAP).
- 401(k) retirement options.
- Life insurance and disability coverage.
- Professional development opportunities.
- Educational assistance for qualified teammates enrolling in AVMA-accredited veterinary technician programs.
- Discounted veterinary care for employees’ pets.
- Access to an online discount platform.
- Free 24/7 access to doctors through Teladoc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
