Care Manager - Irvington

ABBOTT HOUSE•Village of Irvington, NY

7d•$41,567 - $50,818

About The Position

The Care Manager oversees and coordinates services for an assigned caseload, helping individuals and their caregivers navigate the health care system and ensuring needs are addressed comprehensively. The role involves coordinating access to services and providers, tracking interventions and outcomes, and supporting enrollees in staying healthy and maintaining stability while helping prevent hospitalizations. The Care Manager guides program enrollees and their legal guardians through care planning, treatment, community resources, and public benefits. The position works with children and families, including enrollees with high-acuity or medically fragile needs, and collaborates with families, caregivers, service providers, and interdisciplinary teams. The role is full-time, 35 hours per week, and includes work in an office and travel to community-based agency offices, participants’ communities, and homes within the assigned catchment area.

Requirements

Associate degree with two years of experience; bachelor's degree in Arts or Science with two years of experience; Registered Nurse or Licensed Practical Nurse with two years of experience; or a master's degree in a related field. The posting also lists salary tiers of bachelor's degree plus two years of experience, master's degree plus one year of experience, or LMSW plus one year of experience.
Knowledge of best practices for working with children and families in health, preventive, and wellness care.
Relevant expertise and experience serving children and families in child welfare, developmental disabilities, mental health, health care, other systems, or preventive services.
High-acuity caseloads require demonstrated knowledge and understanding of the needs of children and families, evidenced by additional years of experience, education, or training.
Care Managers assigned to medically fragile children must have extensive experience coordinating their care.
Experience providing service coordination, information, linkages, and referrals for community-based services.
Excellent accountability, writing, communication, and organizational skills.
Compassion for serving children and families with special needs.
Ability to travel to community-based agency offices, participant communities, and homes within the assigned catchment area.
Ability to receive feedback and use it for professional growth or improvement.
Decisiveness, motivational and developmental skills, and management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and maintaining complete and timely agency records in accordance with contractual requirements.
Ability to speak, read, and write fluently in English, with correct spelling, grammar, and punctuation in written work.
Ability to use a computer and learn software programs, and to operate fax, copier, scanner, and other office equipment.
Valid driver's license and clean driving record.

Nice To Haves

Bilingual ability.
A related master's degree; licensure is preferred.

Responsibilities

Obtain required care management enrollment consents from individuals or legal guardians.
Complete initial and ongoing Child and Adolescent Needs and Strengths (CANS) assessments to determine the appropriate level of care management.
Manage each patient’s Individualized Plan of Care and coordinate services according to the enrollee’s acuity level.
Support adherence to treatment recommendations and monitor needs related to prevention, wellness, medical and mental health care, care transitions, and social and community services.
Meet client contact requirements, including regularly scheduled face-to-face visits for children as required by acuity-level mandates.
Complete care management documentation accurately and on time using the designated Medicaid Analytics Performance Portal (MAPP) and electronic health records (EHRs).
Advocate for clients within the agency and with external service providers.
Link enrollees with resources and services based on their individual needs and preferences, promoting wellness and prevention.
Educate children and caregivers about chronic-condition care, immunizations, screenings, and other preventive interventions.
Help clients obtain and maintain public benefits needed to access health care and other supports, including Medicaid, cash assistance, Social Security, SNAP, housing, legal services, and employment and training supports.
Communicate and share information with individuals, families, and caregivers while considering language, literacy, and cultural preferences.
Conduct care-planning meetings and conferences and participate as an interdisciplinary team member to coordinate comprehensive care.
Identify community-based resources and manage referrals, access, engagement, follow-up, and service coordination.
Engage in hospital discharge planning and ensure recommended post-discharge services are in place before discharge.
Attend ongoing staff development training.
Ensure children receive periodic evaluations and follow-up dental, vision, and hearing care in accordance with Medicaid EPSDT guidelines.
Perform other duties as needed by the Care Management Agency.