Medical Office Receptionist - Specialty Clinics Overhead

Endeavor Health•Arlington Heights, IL

4d•$19 - $27•Onsite

About The Position

The Medical Office Receptionist provides office support, including reception, scheduling, and patient assistance at designated points of service to promote high-quality patient service and satisfaction. The role is based at 1051 W Rand Rd, Arlington Heights, Illinois, and includes some travel to other locations with flexible hours as needed to meet operational needs. This is a full-time position, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. The receptionist reports to the Site Supervisor. The position involves welcoming and directing patients and visitors, maintaining accurate patient demographic and eligibility information, handling calls and messages, registering patients, scheduling and rescheduling appointments, collecting copayments and balances, and answering questions. The receptionist may also coordinate with departments, team members, physician offices, the hospital, and patients; perform clerical work; assist with medical records and clinical personnel; maintain work and waiting areas; and complete special projects. The role requires adherence to all NCH standards, policies, and procedures.

Requirements

High school diploma, GED, or higher education completed.
At least one year of customer service work experience or experience interacting with the public.
Proficient computer skills.
Ability to travel to other locations as needed and work flexible hours to meet operational needs.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet incoming patients and visitors, provide hospitable customer service, refer them to the appropriate department or resource, and notify the appropriate resource of their arrival.
Ensure patient demographic and eligibility information is correct.
Receive and forward telephone calls and take and relay messages according to protocol.
Register new patients and schedule appointments for providers and services.
Reschedule appointments and follow up on cancelled and missed appointments.
Collect copayments and balances and make follow-up appointments as needed.
Respond to patient and visitor questions in a timely and appropriate manner using knowledge of organizational policies and procedures.
Communicate with other departments, team members, physician offices, the hospital, or patients to respond to information requests, follow up, or resolve problems.
Perform clerical duties as needed, which may include ordering supplies and opening mail.
Operate standard office machines, including a computer, calculator, photocopier, fax machine, and credit card terminal.
Assist with medical records and clinical personnel as needed.
Maintain work and waiting areas in a neat and professional manner.
Perform special projects as assigned.
Adhere to all NCH standards, policies, and procedures.