Medical Office Receptionist - Specialty Clinics
About The Position
The Medical Office Receptionist provides office support at designated points of service in specialty clinics, including reception, scheduling, and patient assistance, to support high-quality patient service and satisfaction. The role reports to the Site Supervisor and is based at 15 S McHenry Rd, Buffalo Grove, with some travel to other locations and flexible hours to meet operational needs. The receptionist greets and directs patients and visitors, notifies appropriate staff of arrivals, and helps ensure patient demographics and eligibility are correct. The role handles calls and messages, registers new patients, schedules and reschedules appointments, follows up on missed or cancelled appointments, and collects copayments and balances. It also responds to questions, communicates with departments and care teams to provide information or resolve issues, performs clerical duties and may assist with medical records and clinical personnel. The receptionist maintains neat work and waiting areas, may complete special projects, and follows NCH standards, policies, and procedures. This is a full-time position, 40 hours per week. Hours vary Monday through Friday, generally between 8:30 AM and 5:00 PM, with rotating weekends as needed. The hourly pay range is $18.76–$27.20, with the offered rate determined in part by expertise and years of experience.
Requirements
- High school diploma, GED, or higher education completed.
- At least one year of customer service work experience or experience interacting with the public.
- Proficient computer skills.
- Flexible hours to meet operational needs, including rotating weekends as needed and some travel to other locations.
Nice To Haves
- Knowledge of medical terminology.
Responsibilities
- Greet patients and visitors at points of service and provide congenial, hospitable customer service.
- Direct patients and visitors to the appropriate department or resource and notify the appropriate resource of arrivals in a timely manner.
- Ensure patient demographics and eligibility are correct.
- Receive and forward telephone calls and take and relay messages according to protocol.
- Register new patients and schedule appointments for providers and services.
- Reschedule appointments and follow up on cancelled and missed appointments.
- Collect copayments and balances and make follow-up appointments as necessary.
- Respond to patient and visitor questions in a timely and appropriate manner using knowledge of organizational policies and procedures.
- Communicate with departments, team members, physician offices, the hospital, and patients to respond to requests for information, follow-up, or problem resolution.
- Perform clerical duties as needed, which may include ordering supplies and opening mail.
- Operate standard office machines, including a computer, calculator, photocopier, fax, and credit card terminal.
- Assist with medical records and clinical personnel as needed.
- Maintain neat and professional work and waiting areas.
- Perform special projects as assigned.
- Adhere to NCH standards, policies, and procedures.
Benefits
- Premium pay for eligible employees.
- Career pathways to promote professional growth and development.
- Medical, dental, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
