Medical Office Receptionist - Specialty Clinics

Endeavor Health•Buffalo Grove, IL

3d•Onsite

About The Position

The Medical Office Receptionist provides office support at designated points of service in specialty clinics, including reception, scheduling, and patient assistance, to support high-quality patient service and satisfaction. The position reports to the Site Supervisor and is based at 15 S McHenry Rd, Buffalo Grove, with some travel to other locations and flexible hours to meet operational needs. The receptionist greets and directs patients and visitors, notifies appropriate staff of arrivals, verifies patient demographics and eligibility, handles telephone calls and messages, registers new patients, schedules and reschedules appointments, follows up on missed or cancelled appointments, and collects copays and balances. The role also responds to questions, communicates with departments and care teams as needed, performs clerical tasks, operates standard office equipment, may assist with medical records and clinical personnel, and maintains neat work and waiting areas. Other duties and special projects may be assigned. The position adheres to all NCH standards, policies, and procedures.

Requirements

High school diploma, GED, or higher education completed.
At least one year of customer service work experience or experience interacting with the public.
Proficient computer skills.
Flexible hours to meet operational needs and some travel to other locations.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet patients and visitors at designated service points and provide hospitable customer service.
Refer patients and visitors to appropriate departments or resources and notify the appropriate resource when they arrive.
Verify patient demographics and eligibility.
Receive and forward telephone calls and take and relay messages according to protocol.
Register new patients and schedule appointments for providers and services.
Reschedule appointments and follow up on cancelled and missed appointments.
Collect copays and balances and make follow-up appointments as needed.
Respond to patient and visitor questions using knowledge of organizational policies and procedures.
Communicate with departments, team members, physician offices, the hospital, and patients regarding information requests, follow-up, or problem resolution.
Perform clerical duties as needed, which may include ordering supplies and opening mail.
Operate standard office machines, including a computer, calculator, photocopier, fax machine, and credit card terminal.
Assist medical records and clinical personnel as needed.
Maintain neat and professional work and waiting areas.
Perform special projects as assigned and adhere to NCH standards, policies, and procedures.