Medical Receptionist (Clinics)

Hillsboro Medical Center•Hillsboro, OR

12d•$20 - $27

About The Position

The Medical Receptionist is the first point of contact for new patients and families, a familiar voice for current patients and families, and an appointment coordinator. The position combines multi-line telephone use, insurance coordination, reception, and scheduling. It assists with patient check-in and checkout, gathers and records patient information, confirms health insurance coverage and patient obligations, obtains authorizations for care, schedules appointments, and provides customer service in an office or clinic setting. The role requires multitasking, out-of-the-box thinking, and exceptional customer service. The receptionist performs front desk duties, including greeting patients, operating a multi-line telephone system, entering information into a computer, scheduling new and established patients in a computerized system, and taking and routing messages. The role also supports insurance referrals, clinic communications, billing and payment records, correspondence, office organization, and clinic closing procedures. The listed pay range is $19.67 to $26.96 per hour. Hillsboro Medical Center states that recruitment, hiring, promotions, transfers, working conditions, training, and compensation are based on qualifications without regard to protected characteristics.

Requirements

Demonstrate appropriate appearance and personal conduct for the job.
Use effective communication skills with customers of diverse ethnic and cultural backgrounds, including listening, paraphrasing, asking questions, and considering body language and filters.
Demonstrate good telephone skills and interpersonal communication abilities.
Demonstrate good grammar and spelling.
Demonstrate excellent customer service skills.
Demonstrate organization skills and the ability to multitask with frequent interruptions.
Work independently with minimal supervision.
Model effective working relationships with health care team members, patients, and others.
Demonstrate working knowledge and understanding of medical terminology and insurance authorization processes.
Understand and apply insurance coverage pertaining to co-payments and referrals.
Demonstrate scheduling skills for new and established patients and follow walk-in patient protocols.
Follow computerized scheduling template protocols when scheduling appointments.
Have basic computer skills, including word processing, Windows applications, and online scheduling; database skills are preferred.

Nice To Haves

High school graduate or GED.
Prior medical clinic experience.
Experience using an EMR.
Current BLS certification.
Bilingual in Spanish and English.

Responsibilities

Check patients in by gathering and entering information, collecting co-payments, creating charts, and appropriately handling insurance information.
Check patients out and address additional patient concerns or needs.
Schedule patients accurately in the EMR and according to provider guidelines and scheduling protocols.
Answer and triage telephone calls, assess urgency, transfer calls or leave messages for MA/RN staff, follow up on inquiries, and direct callers to appropriate providers, staff, or departments.
Accurately document and promptly route patient calls and requests, including medication refills, complaints, general inquiries, and urgent health care concerns.
Monitor missed appointments and handle them according to protocol.
Obtain prior medical records and studies when appropriate.
Route faxes, prescription refill requests, test result requests, and insurance inquiries appropriately.
Update financial records by entering information about patient concerns, questions, agreements, bills, payments, and insurance.
Collect, sort, and distribute mail daily.
Respond to correspondence by telephone or in writing as appropriate.
Maintain an organized work area.
Close the clinic by balancing the cash drawer, completing the deposit, and pulling charts for the next day.
Complete insurance referrals, including referring patients to specialists, preparing paperwork, obtaining insurance authorization, and handling denials and problems.
Send chart notes to primary care physicians and patient accounting as needed.
Attend monthly full staff meetings.
Communicate supply needs to the ordering person in a timely manner.
Attend insurance workshops and read insurance updates.
Complete mandatory education and licensure requirements to meet applicable state, professional, and regulatory requirements.