Medical Office Receptionist - Specialty Clinics Overhead

Endeavor Health•Arlington Heights, IL

3d•Onsite

About The Position

The Medical Office Receptionist provides office support, including reception, scheduling, and patient assistance, at designated points of service to help ensure high-quality patient service and satisfaction. The role reports to the Site Supervisor and is based at 1051 W Rand Rd, Arlington Heights, Illinois. It is full time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. Some travel to other locations is required, along with flexibility to meet operational needs. The receptionist greets and assists patients and visitors, directs them to appropriate departments or resources, and notifies staff when they arrive. The role supports patient registration, demographic and eligibility checks, appointment scheduling and follow-up, telephone handling, payment collection, and routine clerical work. It may also involve assisting with medical records and clinical personnel, ordering supplies, maintaining a neat work area, and completing special projects. The position requires adherence to organizational standards, policies, and procedures.

Requirements

High school diploma, GED, or higher education completed.
One year of customer service work experience or interaction with the public.
Proficient computer skills.
Ability to travel to other locations and maintain flexible hours to meet operational needs.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet patients and visitors at points of service and provide congenial, hospitable customer service.
Direct patients and visitors to appropriate departments or resources and notify the appropriate resource of their arrival in a timely manner.
Ensure patient demographic and eligibility information is correct.
Receive and forward telephone calls and take and relay messages according to protocol.
Register new patients and schedule appointments for providers and services.
Reschedule appointments and follow up on cancelled and missed appointments.
Collect copayments and balances and arrange follow-up appointments as needed.
Respond to patient and visitor questions in a timely and appropriate manner using knowledge of organizational policies and procedures.
Communicate with departments, team members, physician offices, the hospital, and patients to provide information, follow up, or resolve problems as needed.
Perform clerical duties in assigned work areas, which may include ordering supplies and opening mail.
Operate standard office machines, including a computer, calculator, photocopier, fax machine, and credit card terminal.
Assist with medical records and clinical personnel as needed.
Maintain neat and professional work and waiting areas.
Complete special projects as assigned.
Adhere to all NCH standards, policies, and procedures.