Receptionist - IDEA Victory (Immediate Opening)

IDEA Public Schools•Tampa, FL

2d•$16 - $19

About The Position

The Receptionist supports students, families, and team members by providing excellent customer service and serving as the first point of contact for students, parents, visitors, and phone inquiries. The role focuses on parent satisfaction and meeting families’ needs by sharing information, coordinating with team members, and greeting visitors. The Receptionist also serves as a backup for the Nurse/Health Aide. The position manages front-office traffic, verifies visitor credentials for campus entry and student pickup, helps locate student schedules in PowerSchool, and coordinates student pickups with teachers. It maintains and replenishes campus forms and documents, works with campus teams to keep materials current, and coordinates the confidential transfer of student records. The Receptionist answers and routes phone calls, maintains an updated extension list, shares morning announcements, supports lead-team needs, and provides courteous service to parents, students, and visitors. IDEA Public Schools is a multi-state network of tuition-free Pre-K–12 public charter schools. Its stated mission is to help students get to and through college. The organization describes its culture as goal-oriented, collaborative, feedback-driven, and committed to professionalism, integrity, respect, and belonging.

Requirements

High school diploma or GED.
One year of clerical experience in an office setting.
Proficient keyboarding skills.
Effective organization, communication, and interpersonal skills.
Ability to follow written instructions.
Ability to operate a multi-line phone system.

Responsibilities

Manage front-office traffic, including late students, parents, and visitors.
Ensure visitors have appropriate credentials to enter campus and pick up students.
Use PowerSchool to locate student schedules for parent pickups.
Communicate with teachers regarding student pickups.
Direct visitors to the appropriate team member and late students to the SIS Coordinator.
Organize and maintain essential forms and documents for families, including FARM applications, uniform guides, and applications.
Copy materials and ensure supplies of campus documents are available.
Coordinate with the Campus Lead Team and Campus Ops team to keep documents for activities and events current.
Coordinate the transfer of student records to appropriate team members while maintaining confidentiality.
Collaborate with team members to establish a system for transferring student records.
Answer phone calls, provide general information, and route calls to the appropriate team member.
Learn team members’ roles and maintain an updated list of phone extensions.
Serve as a liaison between parents, students, and team members.
Communicate morning announcements to students and team members.
Demonstrate IDEA core values and exemplary customer service.
Provide lead-team support as needed, including recruiting students for the following school year when needed.
Answer phone calls and greet parents, students, and visitors with good judgment and excellent customer service.
Serve as the backup for the Nurse/Health Aide.

Benefits

Hourly compensation ranging from $15.50 for 0 years of experience to $18.99.
Performance bonus based on team performance and goal attainment.
Medical plan with the majority of the employee premium covered and most costs for a spouse/domestic partner and children subsidized.
Eligible staff may receive up to 8 weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of tuition for a qualifying degree program, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability and life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered to defray moving costs, if applicable.