Bilingual Receptionist - IDEA Montopolis (Immediate Opening)

IDEA Public Schools•Austin, TX

7d•Onsite

About The Position

The Bilingual Receptionist supports students, families, and team members by providing customer service and serving as the first point of contact for visitors, parents, students, and phone inquiries. The role focuses on parent satisfaction and meeting families’ needs by sharing information, coordinating with team members, and greeting visitors. The receptionist also serves as a backup for the Nurse/Health Aide. The position is based at IDEA Montopolis and is an immediate opening. Compensation is hourly, ranging from $18.34 for 0 years of experience to $22.85, and the role is eligible for a performance bonus based on team performance and goal attainment.

Requirements

High school diploma or GED.
One year of clerical experience in an office setting.
Bilingual in English and Spanish.
Proficient keyboarding skills.
Effective organization, communication, and interpersonal skills.
Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

Manage front office traffic, including late students, parents, and visitors; verify visitor credentials for campus entry and student pick-ups; use PowerSchool to locate student schedules for parent pick-ups; communicate with teachers about student pick-ups; direct visitors to the appropriate team member and late students to the SIS Coordinator.
Maintain and organize campus forms, event materials, and related information, including family documents such as FARM applications, uniform guides, and applications; make copies to keep supplies available; and coordinate with the Campus Lead Team and Campus Ops team to keep materials current.
Coordinate and transfer student records to appropriate team members while maintaining confidentiality and collaborating on procedures for transferring records.
Answer phone calls by providing general information or connecting callers to the appropriate team member; learn team members’ roles and duties; and maintain an up-to-date list of phone extensions.
Serve as a liaison between parents, students, and team members, including communicating morning announcements and demonstrating IDEA core values and customer service.
Provide lead team support as needed, including recruiting students for the following school year if needed.
Answer phone calls and greet parents, students, and visitors with good judgment and excellent customer service.
Serve as backup for the Nurse/Health Aide.

Benefits

Performance bonus based on team performance and goal attainment.
Comprehensive benefits plan, including employer contributions toward the base medical plan and costs for spouse/domestic partner and children.
Eligible staff may receive up to 8 weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of qualifying tuition costs, with a maximum of $5,250 per year, subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered, if applicable.