Bilingual Receptionist - IDEA Edgecliff (Immediate Opening)

IDEA Public Schools•Fort Worth, TX

6d•$17 - $22

About The Position

The Bilingual Receptionist supports students, families, and team members by providing customer service and serving as the first point of contact for students, parents, visitors, and phone inquiries. The role focuses on parent satisfaction and meeting families’ needs by sharing information, coordinating with team members, and welcoming visitors. It also serves as backup for the Nurse/Health Aide. The receptionist manages front office traffic, verifies visitor credentials, helps with student pick-ups and late arrivals, maintains campus forms and documents, coordinates confidential student-record transfers, answers and routes calls, and acts as a liaison among parents, students, and team members. The role may also provide lead-team support, including recruiting students for the following school year when needed. Compensation is an hourly rate ranging from $17.30 for zero years of experience to $21.62, with eligibility for a performance bonus based on team performance and goal attainment. Benefits include medical coverage, paid family leave, tuition reimbursement, mental and behavioral health services, dental and vision plans, disability and life insurance, parenting benefits, vacation time, referral bonuses, professional development, and a possible relocation allowance if applicable.

Requirements

Bilingual.
High school diploma or GED.
One year of clerical experience in an office setting.
Proficient keyboarding skills.
Effective organization, communication, and interpersonal skills.
Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

Manage front office traffic, including late students, parents, and visitors.
Ensure visitors have appropriate credentials to enter campus and pick up students.
Use PowerSchool to locate student schedules for parent pick-ups and communicate with teachers about pick-ups.
Direct visitors to the appropriate team member and late students to the SIS Coordinator.
Organize, maintain, and copy forms and documents for families and campus activities; coordinate with Campus Lead Team and Campus Ops to keep materials current.
Coordinate student-record transfers with appropriate team members while maintaining confidentiality.
Answer phone calls, provide general information, route calls to appropriate team members, and maintain an updated list of phone extensions.
Serve as a liaison among parents, students, and team members, including communicating morning announcements.
Demonstrate IDEA core values and provide excellent customer service when answering calls and greeting parents, students, and visitors.
Provide lead-team support as needed, including recruiting students for the following school year if needed.
Serve as backup for the Nurse/Health Aide.

Benefits

Medical plan with the majority of the employee premium for the base plan covered and most costs for a spouse/domestic partner and children subsidized.
Up to 8 weeks of paid family leave for eligible staff, depending on tenure and caregiver designation.
Tuition reimbursement of up to 50% of qualifying tuition costs, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Vacation time.
Referral bonuses.
Professional development.
Possible relocation allowance, if applicable.
Performance bonus based on team performance and goal attainment.