Bilingual Receptionist - IDEA Montopolis (Immediate Opening)

IDEA Public Schools•Austin, TX

13d•$18 - $23•Onsite

About The Position

The Bilingual Receptionist supports students, families, and team members by providing customer service and serving as the first point of contact for visitors and phone inquiries. The role focuses on parent satisfaction and helping families by sharing information, coordinating with team members, and greeting visitors. The receptionist also serves as a backup for the Nurse/Health Aide.

Requirements

High school diploma or GED.
One year of clerical experience in an office setting.
Bilingual in English and Spanish (required).
Proficient keyboarding skills.
Effective organization, communication, and interpersonal skills.
Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

Manage front-office traffic, including late students, parents, and visitors; verify visitor credentials for campus entry and student pickup; use PowerSchool to locate student schedules for parent pickups; coordinate pickups with teachers; direct visitors to appropriate team members and late students to the SIS Coordinator.
Maintain and organize campus forms, event materials, and related information; ensure copies are available and coordinate with Campus Lead Team and Campus Ops to keep documents current.
Coordinate the transfer of student records to appropriate team members while maintaining confidentiality and collaborating on secure transfer processes.
Answer phone calls by providing general information or connecting callers with appropriate team members; maintain an updated list of extensions and understand team members’ areas of responsibility.
Serve as a liaison between parents, students, and team members, including communicating morning announcements and demonstrating IDEA values and customer service.
Provide lead team support as needed, including recruiting students for the following school year if needed.
Exercise good judgment and customer service when answering calls and greeting parents, students, and visitors.
Serve as backup for the Nurse/Health Aide.

Benefits

Performance bonus based on team performance and goal attainment.
Comprehensive benefits plan, with the majority of the employee premium for the base medical plan covered and costs for a spouse/domestic partner and children subsidized.
Eligible staff may receive up to 8 weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of tuition for a qualifying degree program, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health support, including five face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered, if applicable.