Bilingual Receptionist - IDEA Edgecliff (Immediate Opening)

IDEA Public Schools•Fort Worth, TX

1d•Onsite

About The Position

The Bilingual Receptionist supports students, families, and team members by providing excellent customer service and serving as the first point of contact for students, parents, visitors, and phone inquiries. The role focuses on parent satisfaction and meeting families’ needs by sharing information, coordinating with team members, and greeting visitors. The receptionist also serves as backup for the Nurse/Health Aide. Compensation is an hourly rate ranging from $17.30 for 0 years of experience to $21.62, with eligibility for a performance bonus based on team performance and goal attainment. IDEA Public Schools may offer a relocation allowance for this role, if applicable. IDEA Public Schools is a multi-state network of tuition-free Pre-K–12 public charter schools. It serves more than 80,000 students in 143 schools across Texas, Florida, and Ohio.

Requirements

High school diploma or GED.
One year of clerical experience in an office setting.
Bilingual education/ability, as stated in the qualifications.
Proficient keyboarding skills.
Effective organization, communication, and interpersonal skills.
Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

Manage front-office traffic, including late students, parents, and visitors.
Verify visitors have appropriate credentials to enter campus and pick up students.
Use PowerSchool to locate student schedules for parent pick-ups and communicate with teachers about student pick-ups.
Direct visitors to the appropriate team member and late students to the SIS Coordinator.
Maintain copies of forms, event materials, and other campus and IDEA Public Schools information; organize family documents, replenish supplies, and coordinate with Campus Lead and Campus Ops teams to keep materials current.
Coordinate the transfer of student records to appropriate team members while maintaining confidentiality and collaborating on record-transfer procedures.
Answer phone calls by providing general information or connecting callers with the appropriate team member; maintain an updated list of phone extensions.
Serve as a liaison between parents, students, and team members, including communicating morning announcements.
Provide lead team support as needed, including recruiting students for the following school year when needed.
Exercise good judgment and excellent customer service when answering calls and greeting parents, students, and visitors.
Serve as backup for the Nurse/Health Aide.

Benefits

Performance bonus based on team performance and goal attainment.
Comprehensive medical plan, with the employer covering the majority of the employee premium for the base plan and subsidizing most costs for spouse/domestic partner and children.
Eligible staff may receive up to 8 weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of qualifying tuition, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health support, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Possible relocation allowance, if applicable.