Receptionist/Transportation Coordinator

Town of Belchertown•Belchertown, MA

12d

About The Position

The Town of Belchertown is hiring a full-time Receptionist/Transportation Coordinator to provide receptionist, clerical, and dispatching support for the Council of Aging and Senior Center. The position coordinates transportation services for older adults, supports medical transportation clients and drivers, maintains program statistics and records, and handles reception and general administrative duties at the Senior Center. This is a Grade 5 Personnel By-Law non-exempt position, scheduled for 40 hours per week, with a salary range of $26.30–$33.56 per hour. Applications are accepted until November 13, 2026. The Town is an equal opportunity employer and encourages women, minorities, and veterans to apply.

Requirements

High school education.
Two years of experience in dispatching or scheduling and clerical work; experience working with older adults is desirable.
Equivalent combinations of education and experience may be considered.

Nice To Haves

Experience working with older adults.

Responsibilities

Schedule regular, medical, and special trips for older adults using the Senior Center’s vans.
Prepare daily van dispatch sheets and relay instructions and information to van drivers.
Prepare employee performance evaluations for drivers.
Coordinate, schedule, and record van repairs and maintenance.
Record fares collected.
Coordinate and schedule medical rides for approved clients through the Senior Center’s Medical Transportation program.
Conduct initial intake for Medical Transportation program clients.
Track Medical Transportation drivers, trips, mileage, hours, and payroll information.
Work closely with the Social Outreach Coordinator.
Compile and maintain statistics for the van transportation and Medical Transportation programs.
Serve as the Senior Center receptionist, answer telephone calls, relay information, and forward other calls to appropriate departments.
Coordinate and schedule appointments for health and wellness clinics.
Coordinate and record reservations for programs, activities, and lunches, and inform the kitchen of congregate meal changes.
Perform secretarial and clerical work, including composing documents, tracking and recording attendance, scheduling for coordinators as needed, recording lunch slips and attendance, maintaining mailing lists and cards, typing, copying, faxing, and filing.