Receptionist / Office Manager

Heights Church•Prescott, AZ

About The Position

The Receptionist / Office Manager serves as a welcoming first point of contact for Heights Church, providing customer service and administrative support to staff, guests, and ministry partners. This role helps create a warm, organized office environment while overseeing daily operations and supporting church staff. The position calls for an organized, proactive, detail-oriented person who is passionate about serving others through hospitality, communication, and behind-the-scenes support. The role includes welcoming and assisting visitors, managing incoming calls and correspondence, maintaining reception and shared office spaces, overseeing office supplies and equipment, organizing records and resources, coordinating meeting spaces and office logistics, and providing administrative support to pastors, ministry leaders, and staff. The Receptionist / Office Manager also supports church-wide projects, staff gatherings, events, and office initiatives; communicates office updates and procedures; and looks for ways to improve office systems, organization, and communication. The employee is expected to handle confidential information with discretion, exercise sound judgment, manage multiple priorities with attention to detail, and support the mission and ministry of Heights Church. The position is full-time, 32 hours per week. The work environment generally has low to moderate noise. Occasional work on holidays and irregular or long hours may be required.

Requirements

A growing relationship with Jesus Christ and a desire to serve the local church through practical, behind-the-scenes ministry.
A warm, welcoming presence and genuine heart for people.
Strong organizational skills and ability to manage multiple responsibilities and priorities.
Excellent verbal and written communication skills.
Proactive, self-motivated approach, with the ability to anticipate needs and take initiative.
Strong attention to detail and commitment to accuracy and follow-through.
Ability to work independently and collaborate well with pastors, staff, and ministry teams.
Flexible, team-oriented attitude and willingness to help wherever needed.
Good judgment and ability to handle confidential information with discretion.
Proficiency with common office technology, including email, calendars, word processing, and spreadsheets, and willingness to learn church-specific systems.
Alignment with and support for Heights Church’s Mission, Vision, Values, and Statement of Faith.
Spiritual maturity, integrity, humility, discretion, sound judgment, and a servant’s heart.
Ability to meet the described physical demands, with reasonable accommodations as applicable, including occasional lifting or moving of up to 30 pounds.

Nice To Haves

Previous experience in reception, office administration, or office management.

Responsibilities

Answer and direct incoming phone calls, messages, and general inquiries to appropriate staff members.
Welcome guests, visitors, and ministry partners professionally; notify staff of visitors and direct guests to appropriate locations.
Receive, sort, and distribute incoming mail, deliveries, and packages.
Maintain a clean, organized, and welcoming reception area and shared office spaces.
Respond to general questions and provide information about church services, ministries, and office operations.
Oversee daily office operations and maintain office supplies and inventory, coordinating orders as needed.
Coordinate office equipment needs, service requests, and routine maintenance.
Organize and maintain office records, documents, and administrative resources.
Assist with preparing meeting spaces and coordinating office logistics.
Support staff with administrative projects, document preparation, copying, scanning, filing, and other general office needs.
Coordinate incoming and outgoing correspondence and help ensure timely communication.
Maintain shared office calendars, contact lists, and other administrative resources as assigned.
Provide administrative support to pastors, ministry leaders, and staff.
Assist with church-wide projects, staff gatherings, events, and special office initiatives.
Coordinate the use of office and meeting spaces and ensure rooms are ready for scheduled meetings.
Communicate office updates, procedures, and logistical information to staff.
Serve as a point of contact for staff questions about office operations and administrative processes.
Identify opportunities to improve office systems, organization, and communication.
Handle confidential information with discretion, integrity, and professionalism.
Exercise good judgment, manage multiple priorities, and perform other duties as assigned in support of the church’s mission and ministry.