IT Office Manager / Receptionist

ServiceNet•Northampton, MA

1d•Onsite

About The Position

ServiceNet IT is hiring an IT Office Manager / Receptionist to serve as the welcoming face of the IT office. The role runs the office, greets and assists walk-in and scheduled visitors, and coordinates equipment from ordering through return so technical staff can focus on support and colleagues receive assistance. The position is based in Northampton or Springfield, Massachusetts, pays $21 per hour, and is scheduled Monday through Friday from 9 a.m. to 5 p.m. It reports to the IT Service Operations Manager.

Requirements

2–3 years of experience in office management, reception, administration, or a customer service role.
Ability to greet and assist visitors in a friendly, professional manner.
Strong organization, attention to detail, and follow-through.
Strong communication skills.
Ability to manage multiple tasks and remain calm during busy periods.
Basic familiarity with IT support terminology.
Patience and professionalism when assisting frustrated users.
Valid driver’s license and reliable transportation to maintain regular, punctual attendance and travel occasionally to Springfield or other offices as required.

Nice To Haves

Comfort with ticketing, ordering, or asset and inventory management systems.

Responsibilities

Welcome walk-in users and manage in-office appointments.
Manage the IT office, including organization, storage, and supplies.
Track IT inventory from intake through decommissioning, maintaining accurate and up-to-date records.
Order and receive IT equipment and supplies in accordance with purchasing procedures.
Prepare equipment and materials for new hires and facilitate the IT portion of new-hire orientations.
Process equipment returns, loaners, and swaps to ensure every device is accounted for.
Create tickets for walk-in requests and hand off devices and technical work to the Helpdesk and MDM teams.
Keep the IT Helpdesk Manager informed about inventory levels, shortages, and upcoming equipment needs.