Receptionist / Office Manager

Heights Church•Prescott, AZ

About The Position

The Receptionist / Office Manager serves as a welcoming first point of contact for Heights Church, providing customer service and administrative support to staff, guests, and ministry partners. The role helps maintain a warm, organized office environment, oversees daily office operations, and supports church staff and ministry activities. The position requires a service-oriented, organized, proactive, and detail-focused person who can manage competing priorities, communicate effectively, exercise good judgment, and handle confidential information discreetly. The role includes reception and hospitality, office management and administration, and support for pastors, ministry leaders, staff, projects, and events. The person in this role should have a growing relationship with Jesus Christ and a desire to serve the local church. They must align with and support Heights Church’s Mission, Vision, Values, and Statement of Faith, and demonstrate spiritual maturity, integrity, humility, discretion, sound judgment, dependability, and a servant’s heart. This is a full-time position listed as 32 hours per week.

Requirements

A growing relationship with Jesus Christ and a desire to serve the local church through practical, behind-the-scenes ministry.
A warm, welcoming presence and a genuine heart for people.
Strong organizational skills and ability to manage multiple responsibilities and priorities.
Excellent verbal and written communication skills.
Proactive, self-motivated approach, with ability to anticipate needs and take initiative.
Strong attention to detail and commitment to accuracy and follow-through.
Ability to work independently and collaborate well with pastors, staff, and ministry teams.
Flexible, team-oriented attitude and willingness to help where needed.
Good judgment and ability to handle confidential information discreetly.
Proficiency with common office technology, including email, calendars, word processing, and spreadsheets; willingness to learn church-specific systems.
Alignment with and support for the Mission, Vision, Values, and Statement of Faith of Heights Church.
Spiritual maturity, integrity, humility, discretion, sound judgment, and a servant’s heart.
Ability to build trust through kindness, encouragement, professionalism, and dependability, and to thrive in a collaborative team environment.

Nice To Haves

Previous experience in reception, office administration, or office management.

Responsibilities

Answer and direct incoming phone calls, messages, and general inquiries to appropriate staff members.
Welcome guests, visitors, and ministry partners professionally and warmly; notify staff of visitors and direct guests to appropriate locations.
Receive, sort, and distribute incoming mail, deliveries, and packages.
Maintain clean, organized, and welcoming reception and shared office spaces.
Answer general questions and provide information about church services, ministries, and office operations.
Oversee daily office operations to help the office run smoothly and efficiently.
Maintain office supplies and inventory and coordinate ordering as needed.
Coordinate office equipment needs, service requests, and routine maintenance.
Organize and maintain office records, documents, and administrative resources.
Assist with preparing meeting spaces and coordinating office logistics.
Support staff with administrative projects, document preparation, copying, scanning, filing, and general office needs.
Coordinate incoming and outgoing correspondence and help ensure timely communication.
Maintain shared office calendars, contact lists, and other administrative resources as assigned.
Provide administrative support to pastors, ministry leaders, and staff as needed.
Assist with church-wide projects, staff gatherings, events, and special office initiatives.
Coordinate use of office and meeting spaces and ensure rooms are prepared for scheduled meetings.
Communicate office updates, procedures, and logistical information to staff.
Serve as a point of contact for staff questions about office operations and administrative processes.
Identify opportunities to improve office systems, organization, and communication.
Handle confidential information with discretion, integrity, and professionalism.
Exercise good judgment when responding to questions, requests, and unexpected situations.
Manage multiple priorities while maintaining attention to detail and a helpful, service-oriented attitude.
Perform other duties as assigned to support the mission and ministry of Heights Church.