Receptionist I

Sutter Health•Tracy, CA

About The Position

Greets and welcomes patients, visitors, employees, and staff in a courteous and professional manner. Determines the nature and purpose of visits and directs or escorts people to specific destinations. Uses judgment and initiative to complete routine tasks, prioritize information and requests, and assist visitors using general knowledge of the medical center or affiliate. Follows applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety. This is a limited-term, fixed-term, non-exempt position with a full-time schedule of 40 hours per week. The day shift is scheduled for eight hours on Tuesday, Wednesday, Thursday, and Friday. Saturday weekend work is required. The pay range is $28.54 to $39.96 per hour; starting pay may depend on experience, education, skills, licensure, certifications, training, departmental equity, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or General Education Diploma (GED).
Written and verbal communication skills for communicating with team members, supervisors, patients, and other personnel.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines.
Basic knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook), EPIC, and related information systems.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Ability to work independently and collaboratively, manage multiple tasks in an interrupt-driven environment, and resolve standard problems using established options.
Ability to protect patient Protected Health Information (PHI).

Responsibilities

Greet and welcome patients, visitors, employees, and staff courteously and professionally.
Determine the nature and purpose of visits and direct or escort visitors to specific destinations.
Complete routine tasks and prioritize information and requests using judgment and initiative.
Maintain general knowledge of the medical center or affiliate to assist visitors.
Follow applicable regulations, codes, policies, and procedures to ensure privacy and safety.
Protect the privacy of patients’ Protected Health Information (PHI).
Interpret written, oral, diagram, or schedule-based data and instructions.
Prioritize assignments, meet deadlines, and work within established policies and procedures.
Work independently and as part of a team while managing multiple tasks and interruptions.
Identify, evaluate, and resolve standard problems using established solutions.
Build collaborative relationships with peers and other staff to support departmental and corporate objectives.