Dental Receptionist I
About The Position
The Dental Receptionist I performs front-office duties in a dental clinic, including answering phones, checking patients in and out, verifying insurance eligibility, ensuring consent forms are signed and current, creating and maintaining patient charts, scanning and photocopying documents, collecting copayments and coinsurance, and processing referrals. The role provides customer service and helps build rapport with patients. The position supports clinic operations by managing appointments and communications, maintaining records and supplies, handling cash and daily bookkeeping, and keeping the front office clean and welcoming. The employee may travel to other dental clinics to provide coverage and may encounter patients and families in crisis, exposure to bodily fluids and hazardous chemicals, and unpleasant sensory conditions related to clients’ use of alcohol or drugs or lack of personal care.
Requirements
- High school diploma or equivalent.
- One year of front-office or receptionist experience.
- Experience scheduling and managing appointments.
- Ability to conduct oneself professionally.
- Ability to cooperate and collaborate with a team of dental professionals to provide nondiscriminatory care to underserved patient populations.
- Ability to use Word, Excel, PowerPoint, and Outlook.
- Ability to learn and use electronic health record systems, such as IMS, EPIC, and Dentrix.
- Ability to manage multiple tasks in a high-volume environment and prioritize work in a fast-paced environment.
- Ability to take initiative, work independently, and solve problems.
- Ability to maintain good attendance and report to work on time.
- Effective oral and written communication skills and ability to provide good customer and patient service.
- Ability to lift 20 pounds and sit, stand, and walk for 7–8 hours per day.
- Ability to adhere to the health center’s policies and procedures, including those concerning safety, employment, and dental care services.
- Ability to meet the physical demands of the role, including frequent sitting and hand use, and standing, walking, and reaching; occasional lifting or moving of up to 20 pounds; close and distance vision and focus adjustment; and hearing and speech sufficient for in-person and telephone communication.
Responsibilities
- Acknowledge, smile, and greet patients upon arrival and discharge.
- Collect and verify insurance information.
- Register patients and prepare patient charts for the sign-in sheet.
- Respond to patient questions and concerns according to office policies.
- Answer telephones and check and respond to voicemails, faxes, emails, and portal messages.
- Maintain appointment books, confirm appointments, and follow up on missed or canceled appointments.
- File, scan, and update charts; pull and provide dental records as requested according to policies.
- Handle cash and perform daily bookkeeping.
- Maintain a clean and friendly environment for providers and patients.
- Stock front-office supplies and notify appropriate personnel when inventory is low.
- Travel to other dental clinics to provide coverage.
- Process dental referrals.
- Perform other duties as assigned by the Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
