Dental Receptionist

Diamond Braces • Spring Valley, NY

4d

About The Position

The Dental Receptionist, described in the posting as a Sales Specialist, helps patients confidently move forward with orthodontic treatment. This is not a traditional front-desk role: it combines customer service, relationship building, consultative sales, and support for office operations. The position is a key part of the patient experience and contributes to office growth.

Diamond Braces provides orthodontic and sales training; dental experience is not required. The role offers opportunities for professional development and internal promotion, including a potential path to leadership. It is full-time, requires evening availability, and requires some Saturday work and schedule flexibility.

Requirements

• Strong communication skills and enjoyment of connecting with people.
• Comfort discussing pricing and financial decisions.
• Motivation to meet goals and results, including bonus opportunities.
• Confidence handling objections and patient hesitation.
• Positivity and resilience when faced with rejection.
• Adaptability in a fast-paced environment.
• Organization, accountability, and a team-oriented approach.
• Full-time availability, including evenings and some Saturdays, with schedule flexibility.

Nice To Haves

• Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
• Interest in building a long-term career and growing into leadership.
• Dental experience is not required; orthodontic training is provided.

Responsibilities

• Build rapport with patients and understand their needs through active listening.
• Lead consultations by explaining treatment benefits and tailoring conversations to patients.
• Discuss pricing and payment options clearly and confidently.
• Address patient concerns with empathy, emotional intelligence, and problem-solving.
• Help patients feel confident moving forward with treatment.
• Provide a positive and professional experience in every patient interaction.
• Support organized scheduling and adapt to a fast-paced office environment.
• Collaborate with doctors, clinical teams, and office leadership to provide a seamless patient experience.

Benefits

• Starting pay of $19–$23 per hour.
• Performance-based bonus potential.
• Full health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Comprehensive sales and orthodontic training.
• Professional development opportunities.
• Opportunities for internal promotion and a path to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed