Dental Receptionist
About The Position
The Dental Receptionist for the Colville Tribal Healthcare Authority is the first point of contact for patients at the assigned location and helps ensure a smooth, positive, patient-focused environment. The role involves carrying out duties professionally and ensuring patients’ needs are met with a pleasant demeanor. The position handles administrative functions for dental operations, including patient registration, appointment management, benefit determination and payment processing, data entry, and patient account verification. It also assists patients with questions and concerns and supports compliance with applicable legislation, funding and organizational requirements, policies, and procedures. Sensitive team-member information must be handled confidentially in accordance with data-protection policies and laws. Other duties may be assigned.
Requirements
- High school diploma, GED, or equivalent.
- Certificate in office administration, dental administration, or a related field, and two years of work experience in an office environment; other combinations of higher education and extended experience may substitute when they demonstrate ability to fulfill the position requirements.
- Complete HIPAA and Privacy training within 90 days of employment.
- Complete blood-borne pathogen training annually.
- Obtain CPR/First Aid within the first 90 days of hire.
- Ability to understand, speak, communicate, and read English.
- Ability to use RPMS and EHR proficiently.
- Ability to use a multi-line telephone with good telephone etiquette.
- Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint.
- Ability to handle sensitive information discreetly and maintain confidentiality.
- Well-developed interpersonal skills to convey technical concepts and give instructions.
- Ability to communicate technical information and interact with a wide variety of internal and external groups and individuals.
- Ability to plan, organize, and prioritize work in a high-volume environment to meet schedules and timelines.
- Ability to analyze data from multiple information sources to draw conclusions or identify trends.
- Ability to communicate professionally in written, verbal, and non-verbal formats while maintaining a friendly tone, word choice, and body language.
- Ability to take initiative and be proactive to meet mandated deadlines and comply with goals and objectives.
- Ability to sit for long periods; manual and finger dexterity; frequent bending, stooping, reaching, pushing, and pulling; ability to comprehend complex issues; sufficient visual acuity to write, recognize printed materials and computer screens, and notice non-verbal behavior; and speech and hearing ability to project to audiences, converse by telephone, and hear and understand verbal communications and equipment prompts.
- If required for the position, possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance.
- If applicable, maintain required pre-employment background clearances throughout employment.
Responsibilities
- Handle administrative functions for dental operations, including patient registration, communication with plans to determine benefits, and payment processing.
- Schedule and monitor appointments, track missed appointments, and document issues.
- Assist in identifying high-risk patients and including them in patient registries.
- Enter data in the Electronic Health Record (EHR) and Resource and Patient Management System (RPMS).
- Maintain accurate patient demographics and verify insurance eligibility related to patient accounts.
- Assist with patient questions and complaints and help resolve concerns.
- Comply with applicable legislation, funding and organizational requirements, policies, and procedures, and ensure compliance as required.
- Handle sensitive team-member information confidentially in accordance with data-protection policies and laws.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
